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Motion · 2 days ago

On-Site Customer Service Representative

Sherman, TX

Full-time

Onsite

New Grad, Entry Level

Motion is a company that provides customer service and sales support for its products. The On-Site Customer Service Representative will fulfill customer orders, maintain inventory levels, and promote Motion Industries' products to ensure customer satisfaction.

Industrial

Responsibilities

Orders items to ensure appropriate inventory levels are maintained for Consignment customers

Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory

Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product

Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters

Proactively generates sales by actively promoting Motion Industries’ products to existing customers

Expedites backorders. May pull inventory and prepare order for shipment to customer

May handle customer returns. May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order

May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries

Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders

Routinely interacts with customers to obtain and fulfills orders correctly. Interacts with suppliers as necessary to obtain pricing for items

Partners with Account Representatives to ensure customer satisfaction

May assist customer by troubleshooting via telephone or email and identifying correct part

Attends training sessions regularly to continue professional growth and development

Performs other duties as assigned

Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales)

Qualification

Customer service skillsCommunication skillsModerate computer skillsMulti-taskingOrganizationTime managementAttention to detailReliability

Required

Typically requires a high school diploma or GED

Customer service and communication skills required

Ability to multi-task and time management skills required

Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet

Good driving record required

Reliability, organization, and attention to detail required

Benefits

Healthcare coverage

401(k)

Tuition

Reimbursement

Vacation

Sick

Holiday pay

Company

Motion

Glassdoor3.5

Motion serves the industrial marketplace with MRO (maintenance, repair, and operation) replacement parts and services through a network of over 600 locations across North America.

Founded in 1931