MULTIVAC USA · 2 days ago
Field Service Technician- Great Lakes
United States
Full-time
Onsite
Mid LevelMULTIVAC USA is a leading worldwide provider of industrial packaging and processing machinery, seeking traveling Field Technicians. The role involves troubleshooting, installing, and repairing complex machinery at customer facilities while providing training and documentation support.
Machinery
Responsibilities
Troubleshoot or install complex, customized packaging and processing equipment at customer facilities. Repair equipment to customer specifications quickly and efficiently, addressing high level challenges with mechanical, electrical, pneumatic, and robotic systems
Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering. Provide contact information for service team for future service needs and parts needs. Ensure customers are comfortable with operational and safety procedures of their equipment
Complete service documentation of repairs made during the call and submit related trip expenses. Reports are complete, accurate, and submitted within 24 hours of job completion. Weekly expense reports and time sheets are also completed in an accurate and timely manner
This is a traveling position with overnight stays required most workdays
Schedule needs to be flexible to accommodate internal and external customers’ schedules. Must be willing to work outside normal business hours, including some weekends as required. Must be able to travel with little notice as customer demands require
This position will be on one of the following schedules as determined by management: 10 consecutive days on/4 consecutive days off, or Monday-Friday with one working weekend per month required
Qualification
Required
Technical drawings knowledge
Electromechanical knowledge
Complex problem-solving skills
Significant mechanical aptitude
Ability to troubleshoot large-scale, complex machinery mechanically, electrically, and operationally
Strong electrical and mechanical experience
Pneumatic skills
Machine shop skills
Ability to work independently
Excellent customer service skills
Ability to work well in high stress environments
Professionalism
Ability to respond and adjust to changing or new situations
Flexibility to accommodate internal and external customers' schedules
Willingness to work outside normal business hours, including some weekends
Ability to travel with little notice
Physical ability to stand, walk, use hands, reach, stoop, kneel, crouch, or crawl
Ability to lift or move up to 50lbs
Specific vision abilities including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Benefits
Annual profit-sharing bonus
Per diem allowance
Industry leading medical, dental, & vision benefits
Flexible spending accounts
401K match with immediate vesting
Student debt assistance program
Tuition reimbursement
Employer-paid life insurance and disability coverage
Paid training
Company car with insurance, maintenance and fuel card
Regular availability of overtime
Double time for weekend work
Generous PTO
Volunteer time off
10/4 or 5/2 schedules
Travel points for personal use
Company
MULTIVAC USA
We take great pride in setting the industry standard in technology, efficiency, and reliability through our expertly engineered products.
Founded in 1987
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matt Malott
President / CEO
Christine Rawlins, SPHR, SHRM-SCP
SR. HUMAN RESOURCES DIRECTOR
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