AkzoNobel ยท 4 days ago
Regional Color Support Expert
Troy, MI
Full-time
Onsite
Mid, Senior Level
$72K/yr - $80K/yr
5+ years expAkzoNobel is a pioneering paints and coatings company dedicated to providing sustainable solutions. The Regional Color Support Expert will address and resolve customer color complaints, provide support to the NAM Marketing Organization, and contribute to color-related projects and training efforts within the region.
Chemical EngineeringConstructionElectronicsIndustrialIndustrial AutomationSustainability
Responsibilities
Independently resolve color issues reported from NAM region to achieve customer satisfaction, embodying AkzoNobel Coatings' reputation and values
Troubleshoot and resolve color tools-related issues reported by NAM customers promptly. If necessary, escalate complex or critical complaints to higher-level support or development teams
Deliver localized training for color tools tailored to the needs of regional color representatives, technical representatives, and local distribution networks
Regularly monitor and update color information in NAM region. This includes staying up to date with color trends, industry standards, and any changes in color formulations
Supply color information to local sales and marketing teams, contributing to informed decision-making
Identify opportunities for impactful communication on color-related subjects, coordinating with the local sales support team for implementation
Propose solutions to enhance color accuracy at the customer level, driving continuous improvement efforts
Lead investigations and reporting of market-related color issues, contributing to proactive problem-solving
Monitor and compare competitor activities, providing valuable insights for strategic decision-making
Support global color marketing efforts within the Business Unit and collaborate with the NAM Marketing team to implement the color strategy
Participate in global/regional color projects aimed at enhancing or replacing existing programs, contributing to continuous improvement and innovation in color management processes
Assist with color-related initiatives for ASC segments and product lines at the local and regional levels
Foster strong relationships with local and regional sales, marketing, technical teams, helpdesk, customers, dealers, importers, suppliers, and global color marketing
Generate monthly reports detailing ongoing local/regional color support activities, ensuring transparency and accountability
Comply with HSE and Quality standards in accordance with company guidelines
Pursue continuous improvement of departmental knowledge and efficiency, staying updated on industry trends and best practices
Qualification
Required
Bachelor or equivalent, working and thinking level/experience
Color domain knowledge with a minimum experience of 5 years
Exceptional customer service skills to adeptly address and resolve customer complaints, ensuring their satisfaction
In-depth knowledge of color formulations and trends in the North American region, including proficiency in color retrieval applications like MIXIT for troubleshooting
Excellent communication and training abilities to create localized training materials and conduct impactful sessions for stakeholders
Proven proficiency in digital color tools and the capability to provide customer training on their usage
Demonstrated affinity for color technology, IT, data management, and marketing
Proven experience in problem-solving with customers, offering effective solutions
Proficient in both spoken and written English, as well as the local language
Possess a proactive, hands-on mentality with a strong sense of ownership and responsibility
Exhibit a service-oriented, flexible attitude, collaborating seamlessly in both matrix and independent work environments
Experience with project work and a strong analytical mindset to drive effective problem resolution
Ability to work collaboratively within diverse teams and independently when required, contributing effectively
Willingness and ability to travel across the region
Full adherence to safety, health, and environmental guidelines, following site and company standards
Proven capabilities in MS Office applications
Benefits
401K retirement savings with 6% company match
Medical insurance with HSA
Dental, Vision, Life, AD&D benefits
Generous vacation, sick and holiday pay
Short & Long term disability
Paid Parental leave after 1 year
Career growth opportunities
Active Diversity & Inclusion Networks
Employee referral bonus
Employee appreciation days
Company
AkzoNobel
AkzoNobel is a chemical manufacturing company that provides paints and coatings solutions and services for various projects worldwide.
10001+ employees
H1B Sponsorship
AkzoNobel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (5)
2023 (9)
2022 (11)
2021 (2)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
unknown2010-01-01Post Ipo Equity
1999-04-01IPO
Leadership Team
Maarten de Vries
CFO and member of the Management Board
Stefan Malmsten
Director Digital Technology
Recent News
2026-01-06
2025-12-19
Company data provided by crunchbase