Intercom · 1 day ago
Forward Deployed Data Scientist
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$198K/yr - $226K/yrIntercom is an AI Customer Service company on a mission to help businesses provide incredible customer experiences. As a Forward Deployed Data Scientist, you will work closely with strategic customers to implement data-driven solutions that enhance their customer support operations and contribute to the evolution of Intercom’s AI products.
CRMMarketing AutomationSaaSSales Automation
Responsibilities
Drive the adoption of Fin by helping customers automate and scale their support operations
Embed with strategic customers to understand their support workflows, data, and business challenges — to identify and implement opportunities where AI can deliver measurable impact
Steer customers toward best practices in measurement and AI adoption to realize the full value of Fin
Partner closely with Sales, Success, and Product to deliver seamless customer experiences and successful deployments, and to create feedback loops that shape product development
Use AI to prototype, test, and scale data-driven solutions, building tools that make us faster and more effective in driving Fin adoption and customer impact
Qualification
Required
Proven ability to apply data science in real-world business contexts to drive measurable outcomes
Strong collaboration mindset; skilled at working across Sales, Success, Product, and Engineering
High adaptability and ownership: able to shift between deep technical analysis and high-level strategic framing
Excellent communication skills, both technical and non-technical
Rapidly prototype bespoke solutions for customers - knowing when lightweight analysis is sufficient versus when to scale
Excellent SQL skills and fluency in Python/R, with experience applying analytical and statistical methods to business problems
Experience with AI/ML evaluation, LLM-driven applications, or conversational AI
Willing to travel and work on-site with customers to build deep relationships and uncover insights firsthand
Preferred
Experience in technical consulting, customer-facing analytics, or SaaS product data science
Experience applying AI to scale the data science workflow
Benefits
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Company
Intercom
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
Founded in 2011
1001-5000 employees
H1B Sponsorship
Intercom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (4)
2022 (5)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$240.75MKey Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M
Leadership Team
Eoghan McCabe
CEO, chairman, and co-founder
Ciaran Lee
Co-Founder
Recent News
2025-10-31
Company data provided by crunchbase