ServiceLink · 1 month ago
Manager, eClose -Home Equity & Origination Services
United States
Full-time
Remote
Mid, Senior Level
$55K/yr - $60K/yrServiceLink is the unrivaled leader in the mortgage industry, seeking a Manager for their eClose department. The role involves overseeing the eClose Department, managing staff performance, and ensuring adherence to regulations while driving improvements in vendor performance and client satisfaction.
Asset ManagementFinancial ServicesInsurance
No H1B
Responsibilities
Oversee the eClose Department. The eClose Department manages both RON & iPEN processes
Be responsible for staff performance, attendance, training, payroll approval, and staffing decisions
Assess the overall health & performance of the eClose vendor network and work with the team to improve the network’s performance
Grow & maintain the eClose vendor panel
Accountable to Maintain & Monitor expected COGS, client-level SLAs around customer satisfaction, vendor quality & any other eClose-related metrics
Participate in client audits
Keep up with industry news that may be related to eClosing and eNotary requirements
Identify areas for growth and improvement and implement plans to meet those needs
Address any escalated issues for eClosings
Ensure the proper adherence to any regulations related to eClose options
Provide departmental reporting to upper management
Address any escalated client, vendor, or employee related issues
Manage the eClose department for production, performance & quality. The eClose Department manages both RON & iPEN processes
Ensure all daily work is done by the Team
Manage workload issues across teams and propose and implement efficiency initiatives as deemed necessary
Develop and maintain processes and procedures for use within the department and for external vendors, as needed
Perform audits of employee work and make sure tasks are completed accurately
Responsible for coaching & counseling employees
Set production metrics for the department and review employee production to determine if employees are meeting the goals
Assist Team Members and Team Leads in resolution of issues
Coach and counsel team members when issues are found
Plan for and have appropriate staffing for month end and to cover days off, when applicable
Ensure team members have vacations scheduled appropriately throughout the year
Build and maintain employee morale
Monitor and approve department payroll
Responsible for completing annual employee reviews
Maintain professional relationships with eNotary vendors
Responsible for reviewing the performance of the eNotary vendor network and adjusting as necessary
Responsible for determining the discipline when it comes to vendor counseling
Identify areas for improvement and implement plans to address
Evaluate reports that depict client activity to ensure efficient team operations and client satisfaction
Address any escalated client, vendor, or employee related issues in a professional and timely manner
Advise management of any escalated issues or concerns
Responsible for departmental reporting
Communicate & coordinate with other ServiceLink departments, as necessary, to ensure we are meeting client expectations
Participate in client audits, including pre-audit questionnaires and responses
Make recommendations to Director for staffing levels, overtime, and movement of employees between teams
Interview and recommend new candidates for hiring, when needed
Recommend systems and process enhancements to reduce processing times and improve accuracy
Adhere to company policies and procedures
All other duties as assigned
Qualification
Required
Previous management experience and title, closing or mortgage industry experience
High School diploma or equivalent required
Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements
The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients
Good organizational skills, the ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills
Manage the eClose department for production, performance & quality. The eClose Department manages both RON & iPEN processes
Ensure all daily work is done by the Team
Manage workload issues across teams and propose and implement efficiency initiatives as deemed necessary
Develop and maintain processes and procedures for use within the department and for external vendors, as needed
Perform audits of employee work and make sure tasks are completed accurately
Responsible for coaching & counseling employees
Set production metrics for the department and review employee production to determine if employees are meeting the goals
Assist Team Members and Team Leads in resolution of issues
Coach and counsel team members when issues are found
Plan for and have appropriate staffing for month end and to cover days off, when applicable
Ensure team members have vacations scheduled appropriately throughout the year
Build and maintain employee morale
Monitor and approve department payroll
Responsible for completing annual employee reviews
Maintain professional relationships with eNotary vendors
Responsible for reviewing the performance of the eNotary vendor network and adjusting as necessary
Responsible for determining the discipline when it comes to vendor counseling
Identify areas for improvement and implement plans to address
Evaluate reports that depict client activity to ensure efficient team operations and client satisfaction
Address any escalated client, vendor, or employee related issues in a professional and timely manner
Advise management of any escalated issues or concerns
Responsible for departmental reporting
Communicate & coordinate with other ServiceLink departments, as necessary, to ensure we are meeting client expectations
Participate in client audits, including pre-audit questionnaires and responses
Make recommendations to Director for staffing levels, overtime, and movement of employees between teams
Interview and recommend new candidates for hiring, when needed
Recommend systems and process enhancements to reduce processing times and improve accuracy
Adhere to company policies and procedures
All other duties as assigned
Must be able to work additional hours, if needed, to ensure completion of necessary work and success of department
Must be able to multitask
Proficiency in Microsoft Office products, including Excel, Word & Teams
Tech savvy and forward thinking
Detail oriented, efficient and organized
Company
ServiceLink
ServiceLink offers asset management, insurance, and mortgage loan services. It is a sub-organization of Fidelity National Financial.
Founded in 1967
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Azur
Chief Executive Officer
David Holland
Chief Financial Officer
Recent News
2025-12-13
HousingWire.com
2025-12-12
2025-11-28
Company data provided by crunchbase