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Amazon Web Services (AWS) · 4 days ago

Enterprise Support Manager, ES - Amazon Dedicated Cloud, WWPS US Federal

Herndon, VA

Full-time

Onsite

Senior Level

$169K/yr - $229K/yr

6+ years exp

Amazon Web Services (AWS) is a leader in Cloud technologies, seeking an Enterprise Support Manager to assist global financial services companies. The role involves managing enterprise accounts, overseeing support cases, and collaborating with engineering teams to ensure customer issues are resolved efficiently.

ConsultingDevOpsInformation TechnologySoftwareWeb Development

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Manages assigned Enterprise accounts and oversee support cases

Completes analysis and presents periodic reviews of operational performance to customer

Provides detailed reviews of service disruptions, metrics, detailed pre-launch planning

Makes recommendations on how new AWS offerings fit in the company architecture

Advocate for customer features and requirements within AWS (be their voice internally)

Participates in customers meetings (onsite or via phone)

Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns

Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible

Qualification

Technical engineering experienceAWS services experienceManaging technical teamsCASP+ certificationCCSP certificationCloud+ certificationCSSLP certificationCustomer advocacyPassionate about technologyEnterprise softwareOperational parameters troubleshootingSelling innovative solutionsProblem-solving

Required

Associate's degree or above, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional)

6+ years of technical engineering experience

4+ years managing technical teams

Current, active US Government Security Clearance of Top Secret or above

Passionate about customers and new technology

Experience working with enterprise software companies

Preferred

Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment

4+ years of professional work experience, or experience with AWS services or other cloud offerings

Experience positioning and selling innovative solutions to new and existing customers and market segments

Benefits

Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)

401(k) matching

Paid time off

Parental leave

Company

Amazon Web Services (AWS)

Glassdoor3.8

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.

Founded in 2002

Seattle, Washington, USA

10001+ employees