Warner Bros. Discovery · 1 week ago
CX Data & Insights Analyst
New York, NY
Full-time
Onsite
Mid Level
$63K/yr - $117K/yr
3+ years expWarner Bros. Discovery is a leading entertainment company known for its iconic content and beloved brands. The CX Data & Insights Analyst will lead the strategy and implementation of the CX self-service insights program, focusing on dashboard creation and customer pain point analysis.
AdvertisingBroadcastingDigital EntertainmentDigital MediaFilm ProductionMedia and EntertainmentNewsPublishing
Responsibilities
Own the CX self-service insights program end-to-end, including intake, prioritization, delivery, onboarding (office hours, etc), and success metrics
Implement AI-assisted workflows in partnership with the CX Data team and integrate WBD AI tools where useful—for example, natural-language insights over dashboards and feedback/pain-point summarization
You will take ownership of dashboards by building Salesforce Lightning dashboards end to end. Additionally, for insights-related Looker and Tableau dashboards, you will lead design and success tracking while partnering on the build itself, with the goal of giving stakeholders across the organization access to foundational CX data
Partner with Dynamic Insights pillar to operationalize CX-driven partner KPIs by publishing clear definitions, setting up tracking, and ensuring the required data and self-service access are available to both Insights teams and to stakeholders
Following launches, partner with Dynamic Insights pillar to create long term views for stakeholders and fully integrate into existing dashboards and processes as needed
Strive for more scalable and actionable insights through the use of technology; a mindset of continuous improvement is essential to success in this role
Qualification
Required
3-5 years relevant work experience
Bachelor's degree in related discipline and/or relevant work experience, with experience and/or demonstrated interest in the streaming/entertainment industry preferred
Analytically driven, with strong writing and communication skills, including being able to provide actionable insights to both technical and non-technical stakeholders as well as senior leadership
Strong understanding of current AI landscape, models, and with AI use cases within the CX and insights space
Experience creating dashboards. Salesforce, Looker, and/or Tableau experience is a plus
The ability to work quickly without compromising the quality or fidelity of insights
Passionate about building and cultivating a best-in-class customer experience
Strong interpersonal skills and ability to prioritize requests effectively, balancing the needs of WBD and our customers
Benefits
Health insurance coverage
An employee wellness program
Life and disability insurance
A retirement savings plan
Paid holidays and sick time
Vacation
Company
Warner Bros. Discovery
Warner Bros.
10001+ employees
H1B Sponsorship
Warner Bros. Discovery has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (34)
2023 (47)
2022 (72)
2021 (82)
2020 (30)
Funding
Current Stage
Public CompanyTotal Funding
$17.5BKey Investors
JP Morgan
2025-12-05Acquired
2025-06-09Post Ipo Debt· $17.5B
2005-07-15IPO
Leadership Team
David Zaslav
President and CEO
Mark Thompson
CEO
Recent News
2026-01-09
The Journal Record
2026-01-09
Company data provided by crunchbase