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Pomeroy · 1 day ago

Deskside Support Technician

Irvine, CA

Full-time

Onsite

Entry Level

1+ years exp

Pomeroy is a company focused on providing IT support services. They are seeking a Deskside Support Technician to provide technical support for users, troubleshoot hardware and software issues, and manage IT asset deployment.

Consulting

No H1B

U.S. Citizen Only

Responsibilities

Provide phone and in-person technical support for users, addressing issues related to email, computer operating systems, desktop applications, and other deployed or developed applications

Serve as the first point of contact for IT support requests, ensuring timely resolution or escalation

Troubleshoot and resolve hardware, software, and peripheral issues in a hybrid work environment

Document support requests and resolutions using an IT Service Management (ITSM) solution such as ServiceNow

Install, configure, and troubleshoot Microsoft operating systems, Office 365 applications, Microsoft Teams, and client-specific software

Set up and maintain workstation components, including network cards, sound cards, video cards, printers, scanners, and video teleconferencing equipment

Manage IT asset deployment and retrieval, including laptops and mobile devices, during employee onboarding and offboarding

Provision multi-factor authentication (MFA) solutions

Perform root cause analysis and generate requested reports from ServiceNow

Participate in an after-hours support rotation as needed

Provide Audio/Visual (A/V) support for meetings, conferences, and briefings

Assist with configuration management, including deployments, imaging, and provisioning

Software distribution

Maintain IT asset management, tracking, and inventory control

Qualification

IT support experienceMicrosoft Office proficiencyCompTIA A+ certificationTroubleshooting peripheralsActive Directory familiarityRemote desktop toolsNetwork protocols knowledgeAudio/Visual supportCommunication skillsProblem-solving skillsTeamwork