Ramp · 3 days ago
Manager, Fraud Operations
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$136K/yr - $217K/yr
8+ years expRamp is a financial operations platform that is rethinking how modern finance teams function in the age of AI. The Fraud Operations Manager will build and lead a team responsible for executing fraud detection and prevention strategies, utilizing data and analytics to enhance operational efficiency and support Ramp's rapid growth.
FinanceFinancial ServicesFinTech
Responsibilities
Manage and continue building a team of Fraud Operations Specialists who manage & review alerts, conduct investigations, and recover funds through enabling right-sized coverage and meeting service level agreements (SLA)
Develop a deep understanding of Ramp’s risk management policies (underwriting, payments, transactions, credit limit changes, collections) across all products
Partner with Product, Engineering, and Data Science teams to build best-in-class risk tooling to increase operational efficiency
Partner with risk strategy teams to create a closed-loop process to enhance policies and procedures
Leverage data and analytics to evaluate and prioritize solutions to improve operational efficiency
Research emerging fraud trends to innovate on Ramp's decisioning systems and policies
Help coordinate and respond to incidents through on-call duties as needed – in addition to customer escalations or sensitive case handling
Partner with Customer Support to educate and create awareness on fraud prevention best practices, identify social engineering attempts, and support customers
Qualification
Required
Minimum 8 years of experience in risk management, including account takeovers and a broad range of payment-related fraud
Minimum 2 years of experience building and managing teams
Strong background in process development and improvement
Investigative and critical thinking skills
Excellent written and verbal communication skills
Experience integrating AI into your daily work
Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries
Preferred
Experience with Regulation E, NACHA & Visa Core rules and regulations
Experience with Zendesk and Retool
Experience in high-growth startups
Benefits
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $5,000 per year)
WFH stipend to support your home office needs
Wellness stipend
Parental Leave
Relocation support to NYC or SF (as needed)
Pet insurance
Company
Ramp
Ramp is a financial operations platform designed to save companies time and money
1001-5000 employees
H1B Sponsorship
Ramp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (24)
2023 (11)
2022 (10)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Lightspeed Venture PartnersICONIQ CapitalFounders Fund
2025-11-17Series Unknown· $311.72M
2025-07-30Series E· $500M
2025-06-14Series E· $200M
Leadership Team
Eric Glyman
Co-Founder, CEO
Gene Lee
Co-founder, focused on growth
Recent News
Columbia West
2026-01-06
2026-01-03
Digital Commerce 360
2025-12-30
Company data provided by crunchbase