Hiley Cars of Huntsville ยท 2 months ago
Customer Service Representative for Busy Multi-Dealership BDC
Fort Worth, TX
Full-time
Onsite
Entry Level
$15/hr - $16/hr
1+ years expHiley Cars of Huntsville is part of the Hiley Automotive Group, committed to hiring top talent to curate exceptional experiences for customers. The Customer Service Representative will be responsible for answering customer calls, responding to inquiries, and providing initial product information while maintaining positive relationships with the team and dealership management.
Automotive
Responsibilities
Answer customer calls and establish follows-up with service appointments
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
Provide customers with initial product information and direct them to the appropriate dealership resources
Follow up with missed appointments
Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management
Utilize BDC tracking system daily
Qualification
Required
At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills, including Word, Excel and Outlook
Able to work any days/hours the BDC is open
Preferred
Automotive knowledge a plus
Preferably dual-screen experience
Benefits
Medical and Dental
Paid Time Off
Competitive Pay and Bonus Structure
Life Insurance
Professional Development
Holiday Pay
401(k) available at most locations
Merit increase after 90 day probationary period, upon passing your evaluation
Company
Hiley Cars of Huntsville
Hiley Cars of Huntsville is an automotive company based out of 6934 University Dr NW, Huntsville, Alabama, United States.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase