Five9 · 7 hours ago
Director, Product Management - AI Applications
United States
Full-time
Remote
Director/Executive
$122K/yr - $381K/yr
9+ years expFive9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They are seeking a visionary product leader to lead the development of AI/LLM powered product areas, managing a small team while also driving impactful solutions as an individual contributor.
Call CenterCustomer ServiceEnterprise SoftwareSaaSSales
Responsibilities
Set the Vision: Define and communicate a bold product strategy that aligns with market trends and customer needs
Own the Roadmap: Build and maintain a clear, prioritized roadmap that drives differentiation and growth
Lead with Data: Use competitive analysis and user insights to inform decisions and validate direction
Drive Execution: Translate high-level strategic thinking into detailed tactical requirements and partner with Engineering and UX for flawless delivery, diving deep into technical details when needed
Go-to-Market: Collaborate with Marketing and Sales to craft compelling positioning and pricing strategies
Engage Customers: Act as a product evangelist in key customer conversations and user groups
Inspire Teams: Mentor and develop product managers, fostering a culture of innovation and accountability
Qualification
Required
9+ years of product management experience, including 5+ years in AI-first enterprise software
Demonstrable success delivering AI/ML-powered CX applications (e.g., Conversation Intelligence, Agent Assistance, Conversational AI, AI Observability)
Proven technical and hands-on proficiency with LLM applications, prompt engineering, RAG architectures, and agentic design patterns
Deep domain expertise in LLM-powered Conversation Intelligence, Agent Assistance, and LLM ops technologies is a big plus
Strong analytical skills with the ability to turn data into actionable insights
Experience managing beta programs and validating product directions through user feedback
Ability to thrive in a fast-paced, collaborative environment
Preferred
Fervent passion for innovation
Hands-on experience in design thinking
Experience-based road mapping
Lean startup methodologies
Other progressive innovation practices
Benefits
Health, dental, and vision coverage, beginning on the first day of employment.
Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability
Basic Life Insurance
401k saving plan with employer matching
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
Generous employee stock purchase plan
Paid Time Off
Company paid holidays
Paid volunteer hours
12 weeks paid parental leave
Company
Five9
Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.
1001-5000 employees
H1B Sponsorship
Five9 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (15)
2023 (13)
2022 (20)
2021 (15)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$861.6MKey Investors
Oaktree Specialty LendingSapphire VenturesAdams Street Partners
2024-02-28Post Ipo Debt· $747.5M
2014-04-04IPO
2014-03-10Debt Financing· $30M
Leadership Team
Jonathan Rosenberg
CTO and Head of AI
Roger Venning
Vice President, Engineering
Recent News
Destination CRM
2026-01-16
2026-01-14
Company data provided by crunchbase