Babson College · 3 months ago
Client Systems Engineer
Wellesley MA
Full-time
Hybrid
Mid, Senior Level
$74K/yr - $83K/yr
5+ years expBabson College is seeking a Client Systems Engineer to enhance the client technology experience through their IT Service Center. The role involves managing client systems, providing technical support, and ensuring effective maintenance and operation of related infrastructure.
Higher Education
Responsibilities
Review, test, and distribute critical patches and updates to Windows/MAC workstations
Audit and implement group policy in our Active Directory Environment
Manage and administer the college's Intune Device Management Platform
Provide Tier 3 escalation level support for the college as well as primary support for C level employees
Package, update, distribute academic and administrative application for community consumption
Provide oversight of walk-in support issues and Tier 1 staff, ensure proper logging of problem type, and timely escalation to other IT areas as necessary
Assist with all aspects of hardware repair on college-issued laptop and desktop computers. This includes diagnosis, parts ordering, documentation, and repair
Communicate with end users, both verbally and in writing, regarding problem resolution status, upcoming system changes, ITSD policies, and any other necessary communication
Provide training to junior staff to ensure efficient and effective practices are followed with troubleshooting end-user technical issues
Create and reinforce scheduling, training materials, and policies to share with student staff
Manage and track asset inventory and incident tickets using Service Center tools, both software and hardware
Assume additional responsibilities as required
Qualification
Required
Bachelor's Degree, A+ technical certification, or related experience
5+ years of experience in a technical support role desired
Extensive knowledge and support experience within the Windows OS ecosystem; Windows Server, Current Windows Operating Systems
Knowledge of Azure Cloud, Azure Virtual Desktop, Windows Active Directory, Microsoft 365 Core applications and administration
Broad experience with creation and distribution of Windows based images leveraging Intune and Autopilot
Knowledge of administering MAC OSX and iOS devices utilizing JAMF MDM, application distribution, patch management
Extensive working knowledge of networking (e.g., TCIP, DNS, DHCP)
In-depth knowledge of system security and backup/recovery
Excellent customer service skills and a proactive customer support attitude
Ability to motivate a team by communicating shared goals and celebrating group achievements
Ability to envision and propose new methods to perform tasks that support ET&A; takes thoughtful risks; and accepts new and ongoing initiatives, objectives, and solutions to gain sought-after results
Ability to anticipate and embrace change; demonstrates willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions
Ability to work with a diverse and inclusive student body, faculty, staff, and other constituents
Ability and interest in learning and testing new campus technologies
Strong computer skills including proficiency in Microsoft Office (Word, Excel, Access, PowerPoint)
Must have had a valid unrestricted U.S. Driver's License for one year, and maintain throughout employment an insurable (as determined by the College's insurer's criteria) or a satisfactory driving record
Must possess the ability to lift up to 40 pounds to assist with scheduled large-scale equipment deliveries and deployments
Benefits
Insurance Coverage: Medical, dental, vision, group life and long-term disability insurance, business travel accident insurance, and mental health benefits.
Time Off: Starting at 3 weeks of vacation annually, 2 weeks of sick time, 1 week of paid family illness time, 6 weeks of paid parental leave, and 12 paid holidays per year. President’s holidays are determined each year.
Retirement: Participation in a 403(b) retirement plan with mandatory employee contributions and a 4:1 employer match.
Additional Benefits: Wellbeing programs, virtual fitness platform, and employee assistance program.
Company
Babson College
The global leader in entrepreneurship education. The No. 1 undergraduate school and MBA for entrepreneurship 29 and 32 times in a row. (U.S.
501-1000 employees
H1B Sponsorship
Babson College has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (2)
2022 (1)
2021 (6)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
David Abdow
President and CEO, Babson Global Inc.
Donna Levin
CEO, Arthur M. Blank School for Entrepreneurial Leadership
Recent News
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