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Penske Truck Leasing · 2 days ago

Coordinator - Customer Care

Reading, PA

Full-time

Onsite

Entry Level

2+ years exp

Penske Truck Leasing is a premier global transportation provider dedicated to customer success. They are seeking a Billing Customer Care Coordinator to respond to customer inquiries regarding invoices and provide exceptional customer service. The role involves resolving customer issues, answering calls, and completing assigned cases while ensuring a high standard of service.

Financial ServicesLeasingRental

H1B Sponsor Likely

Responsibilities

Respond to customer inquiries. Resolve customer issues as they arise. Complete assigned cases

Answer an 800 number and meet weekly phone metrics as far as availability and calls handled

Look at big pictures inquires and provide long-term fixes

Provide an exceptional customer service experience

Perform other department tasks and projects as assigned

Qualification

Customer service skillsMicrosoft OfficePenske systems knowledgeOrganizational skillsCommunication skillsWillingness to learnSelf-starterMotivated attitude

Required

Bachelors degree required

Minimum 2 years customer experience required

Strong customer service skills

Strong computer skills in Microsoft Office

Ability to learn a broad set of process information and apply knowledge required

Strong organizational skills; ability to manage multiple projects

Excellent written and oral communication skills

Self-starter, motivated, can-do attitude

Willingness to take on additional/evolving responsibilities

Regular, predictable, full attendance is an essential function of the job

Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required

Preferred

Working knowledge of Penske systems preferred (Savvion, AS400, Sales Force)

Company

Penske Truck Leasing

Penske Truck Leasing is a transportation solutions company that offers truck leasing, rental, and logistics services.

Founded in 1969

Reading, Pennsylvania, USA

10001+ employees

https://www.pensketruckleasing.com

H1B Sponsorship

Penske Truck Leasing has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (57)

2024 (53)

2023 (49)

2022 (39)

2021 (17)

2020 (12)