Plume · 1 day ago
Professional Services Project/Program Manager
United States
Full-time
Hybrid
Senior Level, Lead/Staff
$150K/yr - $176K/yr
8+ years expPlume is a pioneering company that offers an open and hardware-independent service delivery platform for smart homes and businesses. They are seeking an experienced Professional Services Project/Program Manager to oversee the successful delivery of implementation projects for their ISP customers, ensuring projects are executed on time and meet high-quality standards.
Network HardwareSaaSSmart HomeWireless
Responsibilities
Serve as the primary point of contact for customers throughout project execution after the SOW is signed
Communicate proactively with customers regarding progress, risks, scope boundaries, and next steps
Coordinate internal and external resources, including Professional Services, Engineering, and Customer Success
Ensure all project activities align with the SOW requirements, scope, timeline, and deliverables
Identify dependencies, manage risks, track issues, and maintain active mitigation plans
Ensure customers clearly understand responsibilities, expectations, and required inputs
Interpret and manage the SOW to ensure all work is delivered as contracted
Track assumptions, risks, and deliverables to prevent scope creep or misalignment
Identify scope deviations early and work with Sales and Professional Services leadership to manage change order processes when needed
Develop and maintain detailed project plans, schedules, milestones, and critical paths
Align project timelines with customer readiness and operational constraints
Manage multiple concurrent ISP implementation projects at varying levels of complexity
Facilitate project kickoff meetings, weekly status updates, and milestone reviews with customer and internal stakeholders
Coordinate with Engineering, Support, and Customer Success teams on technical blockers and escalations
Ensure a seamless transition to the Customer Success Team at project completion, providing all required documentation and context
Maintain accurate and up-to-date project documentation, dashboards, risks logs, and status reports
Lead end-to-end project delivery from plan initiation through closure and handover
Track project performance metrics such as timeline adherence, issue frequency, and customer satisfaction
Conduct post-project reviews to capture lessons learned and drive continuous improvement within Professional Services
Qualification
Required
8+ years of experience in Project Management, Program Management, or Technical Delivery roles
Proven track record leading customer-facing technical projects, ideally with ISPs, telecom operators, or network technology vendors
Strong understanding of project management methodologies (Agile, Waterfall, or hybrid)
Exceptional communication, facilitation, and stakeholder management skills
Ability to manage multiple complex projects simultaneously
Strong risk management, resource planning, and issue resolution capabilities
Experience interpreting SOWs and managing scope boundaries
Preferred
PMP, PRINCE2, PMI-ACP, or similar certification
Experience with ISP networks, OSS/BSS systems, or cloud-managed network technologies
Background working in Professional Services or a consulting organization
Experience managing API-based integrations or multi-stakeholder technical deployments
Familiarity with Plume's product ecosystem (OpenSync, HomePass, WorkPass, Haystack, etc.) is a strong plus
Benefits
401K plan and a company match
Basic life insurance
Unparalleled health, dental, vision and other benefits and perks
Company
Plume
Plume is the creator of the first cloud-managed Wi-Fi and subscriber experience platform for Internet Service Providers.
201-500 employees
H1B Sponsorship
Plume has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (19)
2023 (16)
2022 (18)
2021 (28)
2020 (17)
Funding
Current Stage
Late StageTotal Funding
$722.36MKey Investors
SoftBank Vision FundInsight PartnersCharter Communications
2022-07-01Series Unknown
2021-10-12Series F· $300M
2021-02-23Series E· $270M
Leadership Team
Daniel Herscovici
President and CEO
Adam Hotchkiss
Co-Founder and Chief Product Officer
Recent News
2026-01-06
2025-12-17
Company data provided by crunchbase