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Fendi · 1 hour ago

Omni Stockist - Miami, FL - Miami Design District

Miami, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Fendi is a luxury fashion brand seeking an Omni Stockist to support their store management team and enhance customer experience across retail and digital channels. The role involves managing product requests, facilitating order fulfillment, and collaborating with the store team to drive sales and improve operational efficiency.

Apparel

Responsibilities

Review and prioritize pending orders to fulfill within 24 hours

Rebalance request transfers

Pull deliveries, package, and deliver to shipping department

Attend meetings with leadership team and selling team to build cross functional partnerships

Prepare merchandise for shipping and ensure accurate packaging and wrapping is in place

Support selling team in your store with preparing consignments to send to clients

Drive Retail Network sales by processing charge sends for Client Advisors outside your home store

Perform daily Omni-Channel tasks in the store including Curbside Pick-up, Ship-from-Store (SFS) and Buy Online Pick-up In-Store (BOPIS) processes

Support order fulfillment and delivery through multiple shipping options, ship to home, pick up in store and white glove services

Reduce cases of incorrect order fulfillment, i.e. wrong / damaged items received

Improve accuracy and speed of return management

Improve resolution time for open client cases on orders

Be the client voice and advocate at the warehouse to ensure detailed execution of activities

Participate in Loss Prevention procedures related to Omni-Channel processes

Fulfill the company-defined customer experience by completing all processes according to our service level standards

Assist in the BOPIS aged order review by reviewing orders, changing order status in the system, and returning product to the sales floor when need be

Support the day-to-day usage of the in-store digital clienteling platform HERO and HEAVEN, Client Compass, and act as a key resource and technical authority for store teams and cross-functional partners

Partner with the leadership to build targeted clienteling lists to support key promotional events, track results and share

Deliver new and inventive experiences to improve operations and clients' happiness, host virtual appointments

Participate in the completion of incoming SFS orders including picking, packing, and shipping orders

Qualification

Retail experienceCustomer experiencePOS system proficiencyMicrosoft OfficeDigital literacyForeign languageInterpersonal communicationTeam collaboration