Covetrus · 1 day ago
Clinic Growth Advisor
Springfield, IL
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expCovetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners. The Clinic Growth Advisor serves as a trusted partner to veterinary practices, driving adoption of Covetrus technology solutions, improving operational efficiencies, and enhancing customer satisfaction through proactive engagement and strategic growth initiatives.
Health CareSoftwareSupply Chain ManagementVeterinary
Responsibilities
Ensure Satisfaction: Deliver second-level, high-touch, and tailored engagement to optimize the use of Covetrus platforms and enhance customer experience
Proactive Wellness Checks: Conduct regular wellness checks for all clinics in the assigned region (twice annually) to identify and address concerns, ensure adoption, and gather valuable feedback
Customer Advocacy: Build trust by understanding customer needs, aligning solutions to their business goals, and providing guidance to improve outcomes with Covetrus tools and services
Drive measurable outcomes: Increase dollars in same-store growth and reduce the number of deactivations
High touch customers: Strong focus on top-tier or strategically significant clinics to drive partnerships with our technology offerings for our clinics’ long-term success
Drive Utilization: Guide customers to leverage proactive prescribing, marketing, and auto ship capabilities, ensuring full adoption of Covetrus solutions
Consultative Approach: Assist practices in integrating Covetrus tools into their workflows to boost efficiency and drive measurable growth
Configuration and Benchmarks: Help customers understand and utilize platform analytics to achieve baseline benchmarks, ensuring measurable return on investment
Proactive Sales Support: Collaborate with Veterinary Relationship Managers (VRMs) to identify growth opportunities, target underperforming accounts, and drive workflow optimization of the tools
Second-level Demos: Conduct advanced demonstrations of Covetrus solutions to deepen customer understanding and drive faster close rates
Upsell Opportunities: Identify and promote additional features and complementary solutions, aligning with customer needs to expand their engagement
Detailed Reporting: Provide customers with financial insights, including usage patterns and recommendations to maximize outcomes
Payments Assistance: Resolve customer banking and payment-related inquiries, ensuring smooth financial operations
Monitor Account Health: Identify potential risks through data-driven insights and collaborate with VRMs to proactively address concerns
Retention Strategy: Implement risk mitigation plans to prevent churn and enhance customer retention, ensuring continued engagement with Covetrus solutions
Value Communication: Ensure customers understand and maximize the value of Covetrus solutions through clear communication and alignment with business goals
Optimization Strategy: Partner with customers to integrate marketing strategies that highlight platform benefits, including new platform features that increase practice growth, efficiencies and client loyalty
Customer Insights: Gather Voice of the Customer data to inform internal strategies, enhance products, and improve the overall customer experience
Serve as a conduit between the clinic and product development, service, and data analytics to provide customer feedback on such things as enhancements, tools needed, marketing solutions, and competitive intelligence to continue to drive vRXPro adoption and utilization
Contribute to product development on needs for our technology suite of products for optimization
Qualification
Required
Bachelor's degree in business, life sciences, or a related field
8+ years in a veterinary practice (e.g., Practice Manager) or related industry role
Previous experience in account management, customer success, or similar roles in veterinary, healthcare, or technology sectors preferred
Comprehensive understanding of veterinary industry challenges, trends, and technology solutions
Adaptability and strong problem-solving skills
Experience with objection handling
Must have the ability to follow through to solve customer problems and deliver value
Strong ability to advocate for customer success and retention with a proactive mindset
Exceptional interpersonal and presentation skills to engage stakeholders effectively
Proficient in analyzing customer data to identify insights and improvement opportunities
Skilled in Microsoft Office Suite and adapting to new technologies
Demonstrated ability to work cross-functionally with VRMs, TAEs, and other internal teams
Flexible and resilient in a dynamic, fast-paced environment
Strong business acumen and executive presence
Demonstrated ability to influence decision makers
Strong presentation skills, including development and creation of content and materials
Prioritizes customers based on account risk and potential
Benefits
401k savings & company match
Paid time off
Paid holidays
Maternity leave
Parental leave
Military leave
Other leaves of absence
Health, dental, and vision benefits
Health savings accounts
Flexible spending accounts
Life & disability benefits
Identity theft protection
Pet insurance
Certain positions may include eligibility for a short-term incentive plan
Company
Covetrus
Covetrus specializes in the production and distribution, inventory management, software and prescription management for veterinary care.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-05-25Acquired
2021-01-01Seed
Leadership Team
Benjamin Wolin
Chief Executive Officer
Henning Smith
VP, Architecture Fellow
Recent News
Company data provided by crunchbase