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DEVNET Incorporated · 2 months ago

Customer Support / Help Desk

Sycamore, IL

Full-time

Onsite

New Grad, Entry Level

DEVNET Incorporated is a privately held company that provides integrated software and hardware solutions to local government. They are seeking an experienced Help Desk associate responsible for providing support to the user community and being the primary contact for all software support, assisting with usability issues, operational definitions, change requests, and enhancements to their software applications.

ComputerInformation TechnologySoftware

Responsibilities

Must be proficient with tracking cases from open to close and documenting call resolution

Must be able to independently analyze data and develop appropriate solutions

Must show initiative, reliability, and organizational skills

Ability to prioritize and balance multiple tasks

Take ownership and responsibility for cases called in or assigned to you

Excellent follow-through with minimal management

Replicate customer problems, test fixes and document solutions for use by the Software Support Team

Ability to interact effectively with both non-technical users and highly technical users

Contribute to knowledge database for each software component supported, by working alone or in a team-based environment, to establish best practices

Must be highly capable of developing and maintaining technical and procedural knowledge

Repair problems via remote access on client system installations

Special projects as assigned

Qualification

Software technical supportSQL serverCustomer support skillsProblem solvingMicrosoft OfficeReading comprehensionOrganizational skillsInitiative

Required

Software technical support call center experience and knowledge coupled with strong customer services skills

Excellent math and problem solving skills

Strong reading comprehension skills

Home computer, preferably with dual monitors, to log in remotely to Devnet hosted computers

Customer support skills; listening, patience, clear communication, and a drive to learn and research problems on your own

Preferred

Preferred hands on experience with SQL server, scanning, imaging, Microsoft Office

Benefits

Excellent benefit package including Medical and Dental.

Vacation and sick time.

401 (k)

Company

DEVNET Incorporated

CAMA | Property Tax | GIS | Online Portal Integrated Land Records Software for Local Government

Founded in 1997

Sycamore, Illinois, USA

51-200 employees

https://www.devnetinc.com/

Funding

Current Stage

Growth Stage

Leadership Team

Michael Gentry

President and CEO

Recent News

Network World

Cisco revamps key DevNet sandboxes

2024-10-10

Company data provided by crunchbase