United Wholesale Mortgage · 5 hours ago
Unified Communications Engineer I
Pontiac, MI
Full-time
Onsite
Entry Level
2+ years expUnited Wholesale Mortgage is seeking a Unified Communications Engineer to join their team of experts. The role involves ensuring the stable operation of enterprise Cisco Unified Communications systems and participating in the implementation of a new datacenter.
FinanceFinancial ServicesMortgage
Responsibilities
Administration of Cisco Voice Applications and third party tools
Monitor communication server clusters to ensure peak performance
Troubleshoot, analyze, and resolve system outages and trouble tickets
Provide capacity, performance, uptime and security reporting
Maintain up-to-date documentation of system design, operation and procedure manuals
Assist with project implementations and other tasks as requested
Participate in rotating on-call coverage or emergency response as needed
Provide in-person training and support to team members
Mentor other telecom team members
Qualification
Required
2+ years of experience in the administration of Cisco Unified Communication systems, specifically: Cisco Unified Communications Manager, Cisco Unity Connection, UCCX
CUBE/Gateway troubleshooting experience
Experience supporting call recording applications
Vendor Relationship Management
Ability to communicate effectively with leadership, team members and clients
On-site attendance Monday-Friday, 9AM-6PM
Preferred
Experience with VMware servers
Experience with Cisco Jabber
e911 experience
CCNP Collaboration certification
BS or BA degree in networking, telecommunications or information systems
Experience with WebEx administration and troubleshooting
Benefits
Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi
Company
United Wholesale Mortgage
United Wholesale Mortgage is a wholesale mortgage lender.
5001-10000 employees
H1B Sponsorship
United Wholesale Mortgage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (120)
2024 (120)
2023 (69)
2022 (53)
2021 (40)
Funding
Current Stage
Public CompanyTotal Funding
$2.3BKey Investors
The Gores Group
2025-09-09Post Ipo Debt· $1B
2024-12-05Post Ipo Debt· $800M
2021-01-22IPO
Leadership Team
Martim Schnack
VP, IT Enablement
Recent News
2025-12-18
Business Wire
2025-12-17
HousingWire.com
2025-12-16
Company data provided by crunchbase