Goodwill of Greater Washington · 2 months ago
Assistant Manager Production New York Ave
Washington, DC
Full-time
Onsite
Entry, Mid Level
1+ years expGoodwill of Greater Washington is a dynamic organization offering diverse retail inventory management opportunities. The Assistant Manager Production will lead a production team, assist the store manager, and ensure exceptional customer service while maintaining operational standards.
Non-profit Organization Management
Responsibilities
Assists the store manager with the overall operation of the business unit
Develops, coaches and trains all direct reports in the business unit
Helps to create an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners)
Makes recommendations for hiring and evaluating of associates on the team
Performs daily administrative/clerical functions of store operations
Provides exceptional customer service to customers, to include resolving customer concerns
Fulfills the duties of store personnel only if needed
Models, monitors and enforces compliance with company policies, SOP’s and values. Monitors sales transactions associated with purchases and ensures proper sales procedures are followed
Maintains the general appearance of the store and premises according to agency standards
Assists in the enforcement of store safety and security procedures and ensures safety procedures are enforced on an ongoing basis. In some stores, may act as safety captain
Assists with maintaining production levels and quality of merchandise to the sales floor that reflect the standards of Push for Production (PFP) model
Monitors and ensures a smooth process for all donation functions while adhering to all standard company practices and procedures
Performs all other duties as assigned
Qualification
Required
High school diploma or equivalent plus one to three years previous management experience in retail or similar service oriented business or environment (e.g. military experience)
Basic math and computer skills (ability to create and manipulate spreadsheets understand computerized time and attendance, understand POS systems etc.)
Ability to effectively communicate in English, both verbally and in writing in a clear manner
Excellent customer service skills
Personal vehicle to transport store receipts to the bank
Must be willing to work flexible days and hours. Schedule must be flexible to meet the needs of a seven day per week business
Preferred
Associate's degree or higher
Previous experience in the area of inventory movement and warehousing (preferably in a retail environment)
Fluency in a language other than English
Benefits
Healthcare
Paid PTO
Paid holidays
Basic life insurance
Short/long term disability benefits
Individual and family medical, dental and vision benefits
Pet insurance
Generous employee discounts
Access to an employee assistance program (EAP)
403(b)/401(k) plan with match available after 1 year
Bonus eligible
Company
Goodwill of Greater Washington
Goodwill of Greater Washington (DC Goodwill) transforms lives and communities through the power of education and employment.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Catherine Meloy
President and CEO
Jeffrey Rostand, CPA, CGMA
Chief Financial Officer
Company data provided by crunchbase