American Structurepoint ยท 22 hours ago
Desktop Support Technician - IT Solutions - Indianapolis, IN
Greater Indianapolis
Full-time
Onsite
Mid Level
4+ years expAmerican Structurepoint is a company dedicated to improving communities through innovative solutions. They are seeking a highly skilled Desktop Support Technician to provide technical support for desktop and laptop hardware and software issues, ensuring excellent customer service and effective communication with non-technical users.
ConsultingLegal
Responsibilities
Provide technical support for desktop and laptop hardware and software issues, including installation, configuration, and troubleshooting
Assist in the deployment and maintenance of desktop and laptop computers, peripherals, and software
Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues
Work closely with other IT team members to resolve technical issues and improve processes
Provide excellent customer service and effectively communicate technical solutions to non-technical users
Participate in the development and implementation of technical policies, procedures, and best practices
Participate in the development and maintenance of technical documentation
Stay up-to-date with new technologies and industry trends
Qualification
Required
Bachelor's degree in computer science or a related field, or equivalent experience
4+ years of experience in desktop support or a related field
Strong knowledge of Windows and Mac operating systems and applications
Experience with hardware and software installation, configuration, and troubleshooting
Experience with network and infrastructure support
Excellent customer service and communication skills
Strong problem-solving and analytical skills, including experience with troubleshooting and root cause analysis
Ability to work independently and as part of a team
Must be a highly motivated individual
Preferred
Certification in A+ and/or Network+ is a plus
Benefits
Excellent benefits
Training, development, and mentorship opportunities
Company
American Structurepoint
Established in 1966, American Structurepoint has developed a national and international reputation for our work in a variety of disciplines and markets throughout the built environment.
501-1000 employees
H1B Sponsorship
American Structurepoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (5)
2023 (9)
2022 (2)
2021 (1)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Scott Scoville
Chief Financial Officer
Walid Gemayel, PE
Senior Vice President / Partner
Company data provided by crunchbase