Roche · 1 day ago
GCS Hardware/Software Sr. Hardware/Software Engineer
Santa Clara, CA
Full-time
Onsite
Senior Level
$90K/yr - $166K/yr
5+ years expRoche is a company dedicated to advancing healthcare and ensuring access to medical solutions for all. The GCS Sr. Hardware/Software Engineer will support on-market products, lead troubleshooting efforts, and guide junior team members while working on complex projects requiring broad technical knowledge. This role involves managing development requests and providing expert-level support during critical periods, ensuring high-quality project deliverables and effective training for internal staff.
BiotechnologyHealth CareHealth DiagnosticsOncologyPharmaceuticalPrecision Medicine
Responsibilities
Acts as the primary GCS technical lead for resolving high-priority hardware/software development requests from the Development team
Manages the frequency and urgency of incoming development requests to free the rest of the team for daily support jobs
Provides expert-level HW/SW support during "rush hour" periods, including system support for regional and affiliate escalations
In the role of a GCS Project Leader: Leads the overall GCS project team for new product development and updates, accountable to provide all GCS project deliverables on time, on quality, and within scope
Represents GCS in relevant project meetings with the Development team to ensure that service and support needs are considered and implemented
Provides on-market support by addressing complex Level 2 submissions independently with little or no direction
Creates / revises curriculum for training sessions and provides new approaches to improve the training process. Delivers training to support internal staff readiness for launch
Participates in and leads design review teams to provide service perspective, reviews and approves design change content, and creates the required deliverables
Creates and updates service manuals and all service documentation for new product launch and on-market support
Follows established Roche Quality System procedures in execution of work and identifies need for and creates new departmental procedures
Other duties as assigned by management
Qualification
Required
Bachelor's degree (in electronics, engineering, computer science, or similar technical degree)
5 years of relevant technical support experience (customer-facing role and incorporating experience with troubleshooting and training)
Experience would pertain to the installation, repair, assembly, and/or testing of electromechanical devices
Applies advanced knowledge of hardware repair, networking and servicing principles, and practices
Possesses good communication, organizational, logical thinking, and presentation skills
Ability to communicate complex and unfamiliar ideas and solutions easily to users with little or no technical knowledge
Ability to work independently on assigned tasks of broad scope with minimal guidance or supervision
Ability to read and understand electrical, mechanical, and assembly drawings, diagrams, schematics, specifications and technical procedures
Ability to use test equipment (e.g., digital multimeters) and various hand tools
Courteous and customer-oriented. Works to satisfy internal and external partners
Preferred
Experience with Sequencing (Seq) instruments and NGS technologies/workflow is highly appreciated
Demonstrated experience working closely with Development (Dev) teams
A plus: practical experience with Linux commands and the ability to navigate through the log files using CLI
Project management experience
Previous experience mentoring and/or training
Benefits
A discretionary annual bonus may be available based on individual and Company performance.
Company
Roche
Roche is a pharmaceutical and diagnostics company that offers medicines and diagnostic tests for various medical conditions and diseases.
10001+ employees
H1B Sponsorship
Roche has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (9)
2023 (6)
2022 (2)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$7.79BKey Investors
SoftBankSCALE AINovartis
2021-08-04Post Ipo Equity· $5B
2020-12-07IPO
2020-05-06Post Ipo Equity· $0.5M
Leadership Team
Alan Hippe
Member of the Executive Board - Group CFO
Christine Bakan
Global Head and VP of Software and Bioinformatics, Next Generation Sequencing
Recent News
2025-12-30
2025-12-27
Company data provided by crunchbase