Customer Success Manager, Agents jobs in United States
cer-icon
Apply on Employer Site
company-logo

Juicebox · 1 month ago

Customer Success Manager, Agents

positionSan Francisco, CA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$130K/yr - $180K/yr
date2+ years exp

Juicebox is a rapidly growing AI SaaS company focused on transforming recruitment. The Customer Success Manager will oversee the full customer lifecycle for their AI Agents product, ensuring customer onboarding, education, and retention while driving upsell opportunities and gathering product feedback.

Artificial Intelligence (AI)CRMSoftware

Responsibilities

Own adoption, expansion, and retention of Juicebox’s Agent product
Deliver live customer onboarding, training, and usage reviews
Identify upsell opportunities and partner with Sales to close them
Help customers integrate Agents into their sourcing workflows
Proactively surface product feedback, usage gaps, and new feature needs
Act as the internal voice of the customer across Product and Engineering
Track and improve Agent activation, engagement, and expansion metrics

Qualification

Customer Success ManagementAI tools experienceB2B SaaS experienceRecruiting technologyAnalytical skillsLive call comfortProduct feedbackUpsell conversationsCommunication

Required

Have 2–5+ years experience in Customer Success, Account Management, or Sales roles
Are a strong communicator — confident with both execs and sourcers
Are comfortable in live calls, product walkthroughs, and upsell conversations
Are analytical — you care about usage metrics, feedback loops, and measurable outcomes
Have worked in fast-paced environments where you wore multiple hats
Are based in SF or open to relocating (in-office 5 days/week)

Preferred

Experience with AI tools, recruiting tech, or B2B SaaS
Background in agency or in-house recruiting
Familiarity with tools like HubSpot, PostHog, Notion, or Clay
Exposure to Product or Sales orgs, especially in early-stage companies

Benefits

Generous benefits, including medical, dental, and vision.
Lunch stipend.

Company

Juicebox

twittertwittertwitter
company-logo
Juicebox provides an AI platform for talent sourcing, recruiting, and engagement.
dateFounded in 2024
location
San Francisco, California, USA
people-size11-50 employees
web-link
https://juicebox.ai

Funding

Current Stage
Early Stage
Total Funding
$36M
Key Investors
Sequoia CapitalNFDG VenturesY Combinator
2025-09-24Series A· $30M
2025-01-01Seed· $6M
2022-09-20Pre Seed

Leadership Team

leader-logo
David Paffenholz
CEO & Co-Founder
linkedin
leader-logo
Ishan Gupta
Co-Founder
linkedin

Recent News

Tech Startups - Startups and Technology news
Top Startup and Tech Funding News Roundup – Week Ending September 27, 2025
2025-09-28
Tech Startups - Startups and Technology news
China’s new battery breakthrough sparks another DeepSeek moment: Lasts 25 years for a tenth of the price
2025-09-26
Company data provided by crunchbase