Apply on Employer Site

TDS Telecommunications LLC · 2 days ago

Business Sales Call Center Representative (Remote)

United States

Full-time

Remote

Entry Level

$19/hr - $29.15/hr

1+ years exp

TDS Telecommunications LLC is dedicated to connecting people through innovative fiber internet technology. The Business Sales Call Center Representative will be responsible for managing and growing an existing customer base, generating sales, and providing exceptional customer support to small business clients.

Telecommunications

Responsibilities

Meet or exceed monthly sales and revenue growth goals for products and services via inbound/outbound calls

Actively manage existing account base (via inbound-out bound calls/email), acting as their resource for sales negotiations, (includes moves, adds and changes to the account) to ensure we retain customers and reduce market churn

Grow existing account base through inbound/outbound calls and emails. Discuss with decision makers to uncover sales opportunities with new prospects and existing account base. Serve as the resource for sales negotiation with existing small business accounts

Create proposals, write, and submit accurate and timely new orders following the established sales process

Respond and handle customer’s account incidents in a timely manner Customer follow-up on service orders and coordinate local technical teams and communicate with all other necessary teams as needed

Work within a team to handle projects that improves customer’s services Provide referrals to the outside and account management teams for our MIP suite of products

Maintain personal knowledge on product and service offerings (including new and upcoming services, products, and promotions), contact information, contact database(s), and activity and outcome reporting

Qualification

Sales experienceCustomer serviceCommunication skillsMicrosoft SuiteInterpersonal skillsTime managementAdvanced sales skillsSelf-motivatedAdaptabilityRelationship building

Required

1+ years sales experience with individual monthly quotas

1+ years customer service

Experience working with executives, business owners and decision makers via the telephone and e-mail

Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs

Preferred

Self-motivated and comfortable accepting responsibility for achieving defined sales targets

Strong communication and interpersonal skills, oral and written

Ability to establish and maintain excellent working relationships

Advanced sales and/or customer service skills a plus

Ability to adapt to rapid change and fast-paced environment while incorporating time management skills

Working knowledge of Microsoft suite of products, as well as SABRE, DESI, MetaSolv, Cobra, and all customer information systems

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

401(k) Plan

Generous Vacation & Paid Sick Leave

Seven Paid National Holidays & One Floating Holiday

Paid Parental Leave (6 weeks after 12 months of employment)

Adoption & Surrogacy Assistance

Employee Assistance & Wellness Programs

Short-Term & Long-Term Disability

TDS Service Discounts

Education Assistance

Paid Volunteer Time

Company

TDS Telecommunications LLC

Glassdoor3.5

TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban and rural communities throughout the U.S.

Founded in 1969

Madison, WI, US

1001-5000 employees