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Parker Hannifin · 3 days ago

Customer Service Rep - Service Team

Woburn, MA

Full-time

Onsite

Entry, Mid Level

$21.69/hr - $36.15/hr

2+ years exp

Parker Hannifin is a Fortune 250 company focused on solving engineering challenges and advancing electronics technology. The Customer Service Rep will act as the primary contact for customers, handling inquiries, processing orders, and ensuring customer satisfaction through effective communication and collaboration with internal teams.

HardwareIndustrial ManufacturingManufacturing

No H1B

U.S. Citizen Only

Responsibilities

Takes ownership of individual customer requests and drives them to completion

Process purchase orders and quote requests while following the detailed contract review process to ensure requirements are flowing down to operational departments and executed according to customer’s expectations. Clarifies any questions with customer prior to order booking

Work as a Customer Advocate with other internal departments to drive a fast resolution to customer needs. Maintain constant communication with customers

Manage workload toward achieving team KPI goals, most importantly timeliness of complete responses

Comfortable sharing & implementing ideas for improvement and willing to participate in the High-Performance Teams and any additional Lean Initiatives within the company

Qualification

Customer service experienceAnalytical skillsTechnical skillsCommunication skillsTeam collaborationProblem-solvingAdaptability

Required

U.S. Citizenship or U.S. Permanent Resident Status required

GED or High School Diploma required

2-4+ years of experience in a business-to-business customer service environment required

Possess analytical and technical skills required to understand business practices and processes

Ability to learn and function with multiple software skills

Excellent written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts

Preferred

4-year college degree in business or related discipline

Benefits

Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.

401(k) Plan with company matching contributions at 100% of the first 5% of pay.

Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.

Career development and tuition reimbursement.

Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.

Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.

Paid Time Off and Company-Paid Holidays.