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Fragomen · 1 day ago

I-9 Help Desk Analyst

Silicon Valley, CA

Full-time

Hybrid

Entry Level

1+ years exp

Fragomen is a leading firm specializing in I-9 compliance and SaaS solutions. The I-9 Help Desk Analyst will support clients by providing guidance on I-9 Employment Eligibility and E-Verify processes while managing inquiries and ensuring compliance with I-9 requirements.

ConsultingDocument ManagementLegalLegal Tech

H1B Sponsor Likely

Responsibilities

Provide prompt and accurate client support for inquiries, access, and usage guidance through email, phone, or live chat; address E-Verify, routing, designate agent requests, and escalate legal or complex inquiries as needed

Leverage your knowledge of the I-9 and E-Verify employment eligibility process and being able to relay that information to clients

Learn various Software as a Service (SaaS) products that are utilized by the firm and our clients

Complete daily intake and report review for various clients, as well as complete follow-ups and escalations; complete contract monitor tasks; support team members in related tasks

Perform alternative procedure verifications via webcam; monitor and follow up on Sections 1 and 2, reverification, and receipt processes; ensure accuracy and compliance in intake, correction, and missing/rejected document cases

Manage E-Verify submissions, resolve compliance issues, and ensure program adherence with follow-up actions

Demonstrate good judgement and attention to detail when processing and auditing the forms I-9, supporting documents, and E-Verify

Participate in assigned ad hoc projects

Understand how to securely handle Personally Identifiable Information (PII)

Participate in UAT for upcoming system updates and releases

Prioritize, escalate, and resolve matters in a prompt manner

Appraise and troubleshoot technical issues with our development team

Listen, apply good customer service, and multitask

Work cohesively, independently and with good time management skills

Qualification

I-9 Employment EligibilityE-VerifySaaS KnowledgeClient Relationship ManagementAttention to DetailCustomer ServiceMicrosoft Office SuiteGoogle SuiteKnowledge Management SystemsProblem-Solving SkillsTime ManagementConfidential Information Handling

Required

Have a bachelor's degree

1-2 years of I-9 Help Desk / Service Desk or volume I-9 processing experience required

Show meticulous attention to detail

Demonstrate basic problem-solving skills, good judgement, and overall tech savvy

Have a basic level of knowledge of Microsoft Office Suite, Google Suite

Ability to adapt to various Knowledge Management Systems (KMS)

Ability to execute and complete time sensitive tasks without supervision

Ability to work in a high volume and in a fast-paced environment

Ability to manage confidential and sensitive information

Benefits

22 PTO days + Federal holidays

Medical, Dental, and Vision plans + FSA & HSA Plans

401K plan, with company matching

Company

Fragomen

Glassdoor3.4

Fragomen is a legal firm that provides crisis management, employment verification, compliance, document, and immigration services.

Founded in 1951

New York, New York, USA

5001-10000 employees

https://www.fragomen.com

H1B Sponsorship

Fragomen has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2022 (5)

2021 (1)

2020 (5)