ZOLL Cardiac Management Solutions ยท 4 days ago
Asset Recovery Coordinator - Hybrid
Pittsburgh, PA
Full-time
Hybrid
New Grad, Entry Level
$17.50/hr - $20/hrZOLL Cardiac Management Solutions is dedicated to improving patient outcomes through innovative medical technologies. The Asset Recovery Coordinator will be responsible for coordinating the recovery of medical equipment by engaging with customers and ensuring timely returns of equipment.
Medical Device
Responsibilities
Accept inbound calls from internal and external customers to complete the End of Use process
Complete outbound calls to customers regarding status of LifeVest use
Make subsequent efforts to ensure the timely return of equipment
Handle administrative tasks of creating RMAs and opening a Return Orders to track all serialized equipment that is to be returned
Facilitate the successful return of equipment from the customer back to ZOLL, including the scheduling of UPS or arranging for pickups by field representative
Review Call Reports, Patient Agreements, and other documentation to obtain all applicable contact information
Provide accurate and prompt customer service
Coordinate with key stakeholders to ensure the timeliest return of equipment
Manage Return Orders within established parameters
Demonstrate the ability to multi-task in a fast-paced environment
Perform other duties as assigned by Management
Ability to navigate and manage difficult conversations
Contact patients and sales representatives to relay or obtain pertinent information and documentation
Qualification
Required
High School Diploma required
Computer literate with strong MS Office suite experience required
Ability to multi-task and work in a fast-paced environment
Detail-oriented
Excellent verbal and written communication skills
Ability to work in team or individual environment
Excellent Customer Service Skills
Able to prioritize and manage daily workload
Self-motivated with a desire to succeed
Must be highly motivated with strong organizational skills and the ability to prioritize task
Preferred
Bachelor's Degree preferred
Company
ZOLL Cardiac Management Solutions
ZOLL Cardiac Management Solutions (CMS), a division of ZOLL Medical Corporation, offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes in cardiac patient care.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase