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Sysmex America, Inc. · 2 days ago

Technician, Field Service - Regional

California, United States

Full-time

Onsite

New Grad, Entry Level

$20.19/hr - $31.73/hr

0+ years exp

Sysmex America, Inc. is a leader in innovative diagnostic equipment and information-management systems, headquartered in Lincolnshire, Illinois. They are seeking a Regional Field Service Technician responsible for developing the knowledge and expertise to service Sysmex product lines and support service districts throughout the U.S.

Health Diagnostics

Responsibilities

Successfully complete all training to perform the duties of a Field Service Technician (FST)

During training program, travel within their service districts to work with a mentor or assist with service-related tasks

Upon successful completion of the training program, provide service support in their respective service districts

Travel during the training period may be up to 50% within the United States

Accept an SE or related position after the successful completion of program

Demonstrate the ability to perform the following duties and responsibilities after training

Install, maintain, and repair Sysmex instruments and systems, including: Identifying and analyzing instrument problems. Repairing to meet specifications. Performing pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies. Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes. Monitor and respond to communication devices during all scheduled times

Properly document all service-related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records

Perform duties within defined service standards, including but not limited to on-time and within labor hour goals for scheduled maintenance, demand service events, installations, and first-visit repair rates

Support and provide ownership of technical issues at existing customer sites

Work cross-functionally with other Sysmex Associates to ensure total customer resolution and maintain a highly satisfied customer base

Miscellaneous duties include: Maintain expenses within guidelines Maintain high level of customer account management and organization skills Maintain control of parts inventory and all company property Perform duties in such a manner as to develop confidence, promote goodwill, and maintain or improve credibility with regard to quality of products and customer service

Promote effective, positive, and productive communication and teamwork between all Sysmex personnel

Other duties as assigned

Qualification

Biomedical EngineeringElectronicsSysmex-certified trainingWindows environmentLIS systems knowledgeListening skillsTeam orientationStress managementSecond languageEnglish proficiencyTechnical communicationPresentation skillsPositive attitude

Required

Associates degree or 0-3 years required experience in Biomedical Engineering, Electronics, Clinical Laboratory Science which may include experience in the Armed Forces

Electronics and/or laboratory science

Completion of Sysmex-certified instrument training

A valid driver's license or ability to obtain one, within 90 days

Must be willing to relocate to any of our service districts throughout the U.S

General computer knowledge in a Windows environment is required

Demonstrated ability to explain in simple and understandable terms complex technical information associated with Sysmex instrument systems

Outstanding listening skills, patience and understanding

Demonstrated presentation and influence skills

Team orientation; demonstrated facilitation skills

Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization

Ability to maintain a high energy level and positive attitude

Excellent command of English, both verbal and written