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Global Payments Inc. · 5 days ago

Partner Account Manager III

Tempe, AZ

Full-time

Hybrid

Mid Level

3+ years exp

Global Payments Inc. is a leader in the payments industry, and they are seeking a Partner Account Manager III to support and manage relationships with partners. The role involves resolving complex partner inquiries, providing expert advice, and identifying opportunities to promote new products and services.

AppsBankingCreditEnterpriseFinanceFinancial ServicesPayments

No H1B

Responsibilities

Possesses in-depth knowledge of the payments industry, Global Payments systems, products and uses that information to advise and support partners

Research complex partner inquiries and drives resolution of production issues. This includes clarifying the impact, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and communicating resolution to the partner. Acts as a specialist for their assigned partner(s) to either resolve their issue(s) or define the problem for subsequent action

Provides expertise and advice on calls with technical resources, vendors and/or the partner, when necessary, while keeping the partner informed

Acts as a trusted contact and advisor with their partners, taking a consultative approach in managing relationships

Builds relationships with partners through accurate and timely communication. Establishes credibility through knowledge of systems and product functionality. Anticipates partner’s business needs, objectives and identifies opportunities to promote new products and services to increase revenue opportunities. Proactively consults about upcoming system enhancements

Appropriately manages escalations, getting all necessary parties involved to drive resolution. Provides timely updates to leadership on the status of any open issues and engages their direct leader for additional support as needed

Drive discovery conversations that compares partner's expectations to their needs and the reality of what Global Payments can do successfully. Be creative, assertive, and confident, delight the partner, and be an advocate for Global Payments

Determines impact across component lines of development, issues, or partner requests. Provides the knowledge transfer between ongoing projects and partner issues to ensure components are meeting partners’ and Global Payments’ needs

Qualification

Payments industry knowledgeMicrosoft Excel proficiencyProblem-solving skillsVerbal communication skillsWritten communication skillsRelationship managementComplex workload managementFlexibility

Required

Minimum of 3 years' industry experience

Excellent verbal and written communication skills

Ability to manage a complex workload with little to no directive

Ability to solve problems using experience and good judgment

Proficiency in Microsoft Office, particularly Excel

Willingness to travel- up to once or twice a year

Flexibility to field phone calls from partners outside of business hours

Candidates must be legally authorized to work for any employer in the United States on a full-time basis without the need for current or future immigration sponsorship