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Abbott · 1 month ago

Software Complaint Investigation Engineer

Alameda, CA

Full-time

Onsite

Mid Level

$82K/yr - $141K/yr

3+ years exp

Abbott is a global healthcare leader that helps people live more fully at all stages of life. The Software Complaint Investigation Engineer will conduct investigations on customer-reported software application issues to ensure the reliability and safety of medical device software products, collaborating with teams to enhance quality and performance.

BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical

H1B Sponsor Likely

Responsibilities

Conduct investigation activities of complaints related to software applications (mobile and web apps), ensuring that the equipment is appropriately installed and maintained and that complaint investigations are completed according to procedures, in a timely manner, ensuring appropriate prioritization

Meet division goals for timeliness of complaint investigations and identify opportunities for improvement and/or better efficiencies in our investigation process

Ensure the accuracy, quality, and timeliness of the documentation of any activities carried out to meet objectives, including providing data requested by management, utilizing software applications, computers, and databases, in accordance with ADC requirements and applicable regulations

Support the development and establishment of investigation procedures and troubleshooting methodologies, replication strategies, and steps for more complex issues that will lead to consistent investigations

Develop metrics that assess the effectiveness of the complaints’ investigation process of software-related issues

Engage in effective verbal and written communications within the team and cross-functionally, including communicating trends and analysis to key stakeholders, and suggest changes to promote efficiency and improvements

Keep up to date with the development of new products and through collaboration with peers within the complaints team and across the business, support activities required for complaint readiness prior to product launch, including support for validation activities and post-launch sustaining

Monitor activities performed, reporting any adverse trends identified, including communication of emerging issues to management and relevant subject matter experts (SME), and participate in developing solutions as needed

Work effectively with other team members and managers at all levels in a manner that supports ADC core values and behaviors

When needed, handle multiple tasks effectively and efficiently in a team environment with minimal supervision

Support a work environment that ensures team effectiveness by ensuring support for fellow peers and other areas of the Complaint Handling Group to meet their objectives, in alignment with site/division priorities

Ensure the area of responsibility is audit-ready at all times and be the SME for the area of responsibility to support audit situations

Proactively recommend improvements in terms of efficiency, cost savings through complaint process improvements, and data quality, in line with Business Excellence initiatives

Qualification

Software TestingMobile/Web Applications TestingManufacturing Practice (GMP)Procedure WritingComputer ProficiencyCommunication SkillsTeam CollaborationProblem Solving

Required

Bachelors Degree in Computer Science, Software Engineering, Information Technology, or similar, equivalent combination of education and work experience

Minimum of 3 years of experience in Software Testing

Preferred

Experience in testing mobile/web applications (ideally in medical device industry)

Experience in writing, implementing and following procedures

Experience in Good Manufacturing Practice (GMP)

Experience working autonomously and with minimal supervision

Computer proficiency, with expert knowledge of software packages, including Word and Excel

Benefits

Free medical coverage in our Health Investment Plan (HIP) PPO medical plan

An excellent retirement savings plan with a high employer contribution

Tuition reimbursement

The Freedom 2 Save student debt program

FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

Company

Abbott

Glassdoor3.8

Abbott is a healthcare company that produces diagnostic kits, medical devices, nutritional products, and branded generic medicines.

Founded in 1888

Illinois City, Illinois, USA

10001+ employees

https://www.abbott.com

H1B Sponsorship

Abbott has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2021 (1)