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SmartLight Analytics · 20 hours ago

Director of Account Management

United States

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

SmartLight Analytics is seeking a highly skilled and experienced Director of Account Management to work with large, self-insured employers, focusing on the delivery of high-quality healthcare data analytics solutions. The role involves leading client relationships, managing internal resources, and ensuring effective utilization of analytics to drive value and client satisfaction.

AnalyticsHealth CareInformation TechnologySoftware

No H1B

Responsibilities

Act as the primary point of contact for self-insured employer clients, ensuring satisfaction and fostering long-term relationships

Serve as a trusted advisor, understanding client needs and challenges, and offering strategic solutions to improve their healthcare programs

Develop and maintain strong, strategic client relationships by understanding their business challenges and objectives, demonstrating exceptional problem-solving skills

Coordinate and lead regular client check-ins, presentations, and strategic reviews to ensure alignment and satisfaction

Collaborate with internal teams (data, data science, clinical and investigative, executives etc.) to ensure optimal service delivery to clients

Become fluent in healthcare claims data as relevant to Company’s specific use case

Nurture client relationships from infancy and throughout business relationship, including managing implementation process as needed

Collaborate with new clients and their respective carrier(s)/data warehouse/PBM/other external constituents on all necessary documentation and other items in order to intake high-quality claims and health Plan data

Utilize advanced analytics tools and techniques to create insights that inform decision-making, cost-saving strategies, and enhanced plan management

Collaborate with internal teams to ensure the timely and successful delivery of data analytics solutions and insights

Review client feedback and performance metrics to ensure solutions meet or exceed expectations

Identify business enhancement opportunities that align with client needs and objectives

Partner with the sales and solutions teams to develop strategic plans that address client goals

Plan and lead client update presentations as well as ad hoc client meetings and written communications

Assist the team in developing marketing initiatives, increasing business success, and enhancing sales

Translate complex data and analytical insights into clear, actionable reports and presentations for non-technical stakeholders

Develop and deliver regular client-facing reports and presentations that highlight key performance metrics, trends, and opportunities

Explain technical concepts in a simple, understandable manner for benefits leaders, client executives and other decision-makers with limited technical expertise

Coordinate internal resources and timelines to ensure smooth implementation and delivery of projects

Troubleshoot client issues in a timely and proactive manner, ensuring client satisfaction

Monitor key performance indicators (KPIs) to track the success of initiatives and client satisfaction

Delegating tasks effectively and managing team dynamics

Work closely with cross-functional teams such as data scientists, project managers, and consultants to deliver cohesive client solutions

Contribute to team-wide best practices, sharing insights and strategies to enhance client success

Develop and maintain strong executive relationships

Qualification

Healthcare data analyticsAccount managementClient relationship managementData analysisProject managementStrategic planningInterpersonal skillsCommunication skillsProblem-solvingTeam collaboration

Required

Bachelor's degree in business, Marketing, Economics, Data Analytics or a related field

5–8 years of experience in account management, client success, or related roles within data analytics, technology, or consulting environments

4 years of experience in healthcare data analytics

3 years of healthcare payment integrity experience

Proven experience managing senior-level client relationships and negotiating contracts or agreements

Exceptional interpersonal and communication skills with the ability to understand and communicate technical insights to non-technical audiences in a tailored and thoughtful manner

Ability to thrive in a fast-paced and lightly structured environment

Hands-on, doer mindset

Highly collaborative, team-focused, open communication and candid work style

Strong problem-solving and strategic planning abilities

Ability to break down complex problems into manageable components

Identifying trends, patterns, and key insights in data

Developing actionable recommendations based on data analysis

Understanding data analytics concepts, tools, and methodologies, with the ability to translate insights into client strategy

Proven ability to lead and manage projects independently

Experience in managing deliverables within deadlines

Preferred

Master's degree is preferred but not required

Strong existing relationships within jumbo self-insured plan sponsor community

Procurement/medical ASA and/or PBM contract negotiation experience

Familiarity with benefit analytics, data warehousing and claims data files

Exposure to statistical methods, data modeling, or machine learning insights and how they inform business decisions

Macro business knowledge of channels/industries relevant to the company's client base (e.g. public sector, finance, healthcare, retail, technology, Taft-Hartley, etc.)