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Cribl · 1 day ago

Customer Success Engineer, Federal

Washington, DC

Full-time

Onsite

Senior Level

$110K/yr - $180K/yr

5+ years exp

Cribl is a remote-first company that empowers its employees to excel in their roles while focusing on customer success. The Customer Success Engineer will act as a trusted advisor, driving customer outcomes and value by coordinating across various functions to ensure continuous value realization for federal and public sector customers.

Big DataInformation TechnologyReal TimeSoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion

Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization

Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers

Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics

Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data

Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer

Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer

Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization

Qualification

Customer SuccessData Pipeline ManagementFederal Sector ExperienceCribl Products KnowledgeCustomer Success PlatformsTechnical Problem-SolvingRelationship ManagementQuick LearnerEffective CommunicationPresentation Skills

Required

Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value

Experience with Federal or Public Sector organizations

Local to the greater Washington D.C. area

GovCloud or FEDRAMP Experience

Customers first, always mindset with great communication and relationship management skills that can manage customer expectations with empathy

Customer facing presentation history in program reviews or similar events

Direct experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle

Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes

Quick learner with good technical and problem-solving skills

Willingness to travel as needed