Amazon Web Services (AWS) · 1 week ago
Sr. WW Specialist SA, Amazon Connect - AWSI
New York, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$154K/yr - $208K/yr
8+ years expAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. The Sr. WW Specialist SA for Amazon Connect will drive revenue and growth by providing technical expertise to customers, collaborating with teams to address complex challenges, and leading go-to-market strategies.
Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development
Responsibilities
Represent the voice of the customer; collaborate with field and central teams to bring customer feedback to product teams. Lead curation of custom feature and availability requests for unique customer use cases
Provide advanced technical knowledge to your aligned GTM teams to unblock our customers’ largest and most critical business challenges
Along with your extended team, own the technical bar for specialist technical artifacts and standards
Collaborate with your GTM colleagues to provide technical insights into GTM strategy and support field marketing to execute local technical events, campaigns, and customer engagements
Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc
Guide and Support an AWS internal community of technical subject matter experts aligned to your customers. Create field enablement materials for the broader SA population to help them understand how to integrate new AWS solutions into customer architectures
Qualification
Required
8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
3+ years of design, implementation, or consulting in applications and infrastructures experience
Experience in design/implementation/operations/consulting with distributed applications
Experience in contact center operations
Preferred
Experience identifying, developing, negotiating, and closing large-scale technology projects for global customers
Experience migrating or transforming legacy customer solutions to the cloud
Knowledge of software development tools and methodologies
Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers
Experience working within software development or Internet-related industries
AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
BS degree in computer science or equivalent, or 4+ years of technical work experience
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon Web Services (AWS)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
10001+ employees
H1B Sponsorship
Amazon Web Services (AWS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BIRD Foundation
2025-01-22Grant
Leadership Team
Matt Garman
Chief Executive Officer
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
Recent News
2026-01-14
Irish Tech News
2026-01-14
Company data provided by crunchbase