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Compass Family Services · 1 month ago

Assistant Program Director, C-Cares

San Francisco, CA

Full-time

Onsite

Mid, Senior Level

$70K/yr - $80K/yr

3+ years exp

Compass Family Services is a nonprofit organization dedicated to addressing homelessness in San Francisco. The Assistant Program Director is responsible for supervising staff, overseeing programs, ensuring compliance with contracts, and supporting the Program Director in managing the C-Cares team.

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Responsibilities

Directly supervise a team of Case Managers responsible for helping families approved for rental assistance build long-term stability in housing

Onboard and train new Case Managers

Conduct weekly supervision meetings with Case Managers to review progress, provide support and direction, resolve challenges, and ensure high quality job performance

Support the professional development of Case Managers with training, professional development planning, and annual performance reviews

Assign new clients, manage caseloads, and strategize with Case Managers around challenging situations

Oversee the schedules of Case Managers, including time in the field and on home visits

Ensure that C-Cares provides appropriate services to clients, including goal planning, stability planning, and exit planning

Ensure Case Managers use trauma-informed care, motivational interviewing and other essential tools in client work

Ensure excellent data quality standards and record keeping. Conduct regular file audits to ensure client files and data stay up to date

Coordinate with the Program Directors and Assistant Program Directors of other programs to ensure coordination between Case Managers other staff

Approve and facilitate Case Manager purchases to ensure clients receive appropriate and financially responsible support

Develop relationships with local community resource organizations and other key stakeholders

Collaborate with the Program Director on staff hiring and training

Function as acting director in the Program Director’s absence

Other responsibilities as assigned by the Program Director

Qualification

Case management experienceCrisis support skillsMicrosoft Suite proficiencyDiversityEquityInclusionFluency in SpanishTeam supervisionAttention to detailCollaboration skills

Required

at least three years of direct experience as a case manager or counselor working with people who have experienced homelessness and/or other significant trauma

valid CA driver's license and ability to be approved as a Zipcar driver

Strong attention to detail

Ability to provide support in a crisis, and to de-escalate potentially volatile situations

Deep commitment to and demonstrated success discussing, integrating, and promoting diversity, equity, inclusion and belonging throughout a complex and dynamic organization

Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.)