Thermo Fisher Scientific · 2 days ago
Technical Support Specialist II
Tewksbury, MA
Full-time
Onsite
Mid Level
$32/hr - $43/hr
3+ years expThermo Fisher Scientific Inc. is seeking a Technical Support Specialist II to join their ambitious team. In this role, you will provide outstanding technical support to customers, troubleshoot complex issues, and collaborate with various teams to implement effective solutions.
BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Deliver advanced technical support for our world-class product lines
Diagnose and resolve hardware, software, and application issues efficiently via phone, email, and remote tools
Manage customer cases through Salesforce Service Cloud with meticulous documentation and timely follow-up
Work together with interdisciplinary groups to identify underlying reasons and put into effect necessary solutions
Support our innovative handheld instruments with troubleshooting and configuration tasks
Analyze technical trends and contribute to product and process improvements
Develop and maintain comprehensive knowledge articles and troubleshooting guides
Provide technical input for customer training, product launches, and new product introductions
Engage in key issue discussions to guarantee customer happiness
Ensure strict compliance with internal quality and procedures for blocking issues
Qualification
Required
Bachelor's degree in Chemistry, Physics, Engineering, or related field, or equivalent technical experience
3-5 years of experience in technical support, instrumentation, or analytical instrumentation service
Proven knowledge of spectroscopy principles and applications
Proficiency with CRM or case management systems
Outstanding analytical, communication, and problem-solving skills
Capability to handle numerous tasks simultaneously and work alongside cross-functional teams
Preferred
Experience with Thermo Fisher products such as XRF, TruNarc and Gemini
Familiarity with hardware diagnostics and network configurations
Experience in regulated or forensic environments
Understanding ISO/GAMP standards and field service blocking issues
Benefits
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Public CompanyTotal Funding
$15.97BKey Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B
Leadership Team
Stephen Williamson
Senior Vice President and Chief Financial Officer
Daniella Cramp
Senior Vice President and President, Bioproduction Group
Recent News
Crunchbase News
2025-12-31
2025-12-25
MarketScreener
2025-12-19
Company data provided by crunchbase