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State of Ohio · 3 months ago

IT Intern (Enterprise Service Management)

United States of America-OHIO-Franklin County

Internship

Onsite

Intern

The State of Ohio is seeking an IT Intern to support the Enterprise Service Management team. This role provides students or recent graduates an opportunity to gain practical experience in enterprise IT operations while assisting with various tasks related to ServiceNow administration, Change Management, and Disaster Recovery.

Automotive

Responsibilities

Assist with ServiceNow tasks such as data entry, simple reporting, and updating documentation

Support the Change Management process by helping track and log change requests

Contribute to Disaster Recovery documentation and preparation activities

Help update audit and compliance checklists, logs, and supporting records

Participate in team meetings, record meeting notes, and follow up on assigned tasks

Shadow senior IT staff to learn about enterprise technology governance, operations, and risk management

Provide general support to ongoing IT initiatives as needed

Qualification

ServiceNow administrationChange ManagementDisaster RecoveryAudit & Compliance trackingBasic computer literacyCommunication skillsOrganizational skills

Required

Currently enrolled in (or recently completed) a college program in Information Technology, Business, or related field

Basic computer literacy, including familiarity with Microsoft Word, Excel, PowerPoint, and Outlook

Strong written and verbal communication skills

Interest in IT systems, process documentation, or enterprise operations

Preferred

Exposure to IT service management tools (ServiceNow, ticketing systems)

Coursework or experience in project management, cybersecurity, or data analysis

Ability to work independently with direction

Strong organizational skills and attention to detail

Benefits

Practical, hands-on experience in enterprise IT operations.

Exposure to large-scale IT systems (ServiceNow, Disaster Recovery, Change Management).

Mentorship and professional development opportunities from experienced IT staff.

Insight into state government IT operations and career pathways.

Company

State of Ohio

Glassdoor3.8

Employment with the State of Ohio is more than ‘just a job’ – it is a privilege to serve our families, friends and neighbors who rely on us throughout our great state.

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