MercyOne · 1 week ago
Customer Service Representative PRN
Des Moines, IA
Part-time
Onsite
Entry Level
1+ years expMercyOne is a healthcare provider focused on improving community health. They are seeking a Customer Service Representative to provide coverage for their outreach lab call center, handling phone requests, ensuring accurate documentation, and assisting with lab report processing.
Health CareHealth DiagnosticsHospitalMedicalNon ProfitPersonal HealthPrimary and Urgent Care
Responsibilities
Answers phone requests for test results to physicians and other healthcare personnel. Calls results to ordering provider
Ensures accurate electronic documentation of calls, faxed reports, etc
Prints and faxes lab reports as directed by order
Files lab reports for courier delivery and prepare lab reports for mail, as needed
Pages courier for stat and routine pick-ups
Assists in courier duties
Reviews report(s) for missing information to correct
Retrieves and reviews original physician order for demographic information
Works with other departments to problem solve to provide timely results
Understands Lean/Six Sigma principles and employs them to meet the quality management goals
Qualification
Required
Driver's License required
One-year experience in a client services/clerical position required
Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire
Preferred
Previous laboratory experience
Computer experience
High school diploma or G.E.D
Benefits
Competitive compensation
Full benefits package
Opportunity for growth throughout the system
Company
MercyOne
MercyOne is a non-profit organization that provides healthcare services to communities.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-04-19Acquired
Leadership Team
Bob Ritz
CEO & President
Recent News
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