Arctiq ยท 1 month ago
Level 2 Helpdesk Technician
Mastic Beach, NY
Full-time
Onsite
Entry, Mid LevelArctiq is a leader in professional IT services and managed services, renowned for their ability to architect intelligence and empower organizations in the digital landscape. They are seeking a Level 2 Helpdesk Technician to provide on-site support, assist with system setups, troubleshoot user issues, and maintain hardware assets for a specific client throughout the solution lifecycle.
Cloud ComputingConsultingEnterprise SoftwareNetwork SecurityVirtualization
Responsibilities
Assist with system setup and installing new software and hardware
Set up new computer systems, install software, perform security updates, and provide technical assistance
Troubleshoot user issues, resolve error messages and manage computer inventory
Ensures computer systems are operating efficiently by reporting malfunctions and conducting regular maintenance
Maintaining hardware assets such as desktops, laptops, printers, and spare parts
Properly documenting all actions taken and communicating effectively with the end user throughout the life cycle of a ticket
Conduct on-site visits that involve hands-on interactions with customer equipment, such as printer issues and workstation installations
Qualification
Required
High-level experience in the deployment and support of services defined by the work agreement
Excellent process orientation with the ability to manage multiple projects in various stages
Perform customer support-related tasks and special projects as assigned by management
Excellent communication skills, problem-solving abilities, and resourcefulness
Experience with Office Suite, Windows Operating Systems, Remote Desktop tools, and Google Workspace
Ability to multitask to meet important deadlines
Company
Arctiq
Arctiq is a leader in professional IT services and managed services across three practices: Enterprise Security, Modern Infrastructure and Platform Engineering.
Founded in 1989
201-500 employees
H1B Sponsorship
Arctiq has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Gallant Capital Partners
2023-08-15Post Ipo Equity
2012-01-11IPO
Recent News
Company data provided by crunchbase