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Daktronics · 23 hours ago

Remote Technical Support & Onsite Field Service Engineer

State College, PA

Full-time

Onsite

Entry, Mid Level

Daktronics is a company that designs, engineers, manufactures, and supports digital LED display technology and audio systems. The Remote Technical Support & Onsite Field Service Engineer will provide remote technical support while also traveling to customer sites to perform event support, on-site service, and installations.

ElectronicsIndustrialManufacturing

No H1B

U.S. Citizen Only

Hiring Manager

Scott Rose

Responsibilities

Ensure responsiveness and first-time resolution to customers’ requests for technical support, primarily through incoming calls, community requests, and email conversations

Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail

When needed, collaborate with a team to resolve, or escalate product issues

Actively create and update knowledge base articles for internal and external uses

Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions

Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers

Onsite support of customers within a one-two (1–2)-hour radius of State College, PA

Providing service, installation, or support during an event at a customer site

Providing on-site technical and maintenance services for Control Systems and Display Systems

Leveraging your knowledge by training our Service Partners

Qualification

Audio Visual SystemsTroubleshootingTechnical SupportComputer SkillsCustomer ServicePhysical StaminaMultilingualCommunication SkillsTeamworkAdaptability

Required

Minimum of an associate degree or equivalent plus demonstrated relevant experience (Audio Visual/Broadcast systems)

Must be able to communicate effectively in a variety of settings

Positively and professionally able to work in stressful situations

Show personal commitment to continuously improve

Display a can-do attitude in good and bad times

Effectively exercise discretion and independent judgment

Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs

Work effectively as a team member assisting when and where needed

Comfortable working from a home office location

Able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site

Ability to lift, carry, and move up to 45 pounds

Ability to work in a variety of environments, including cold/hot weather, small spaces

Must be able to work nights and weekends based on pre-determined business need

Must be able to get a passport

Ability to travel by air and ground

Valid driver's license

Must be able to meet and maintain Daktronics Qualified Driver status

Motor vehicle records will be checked

Fluent in English, both written and verbal

Applicants must be 18 years of age or older

Daktronics does not sponsor, renew, or extend immigration visas for this position

Preferred

Bachelor's degree preferred. Preferred majors include Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar programs

Multi-lingual is a plus