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Livermore Ford and Lincoln · 3 months ago

Internet Sales Representative wanted at Livermore Ford Lincoln Alfa Romeo Maserati

Livermore, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Livermore Ford Lincoln Alfa Romeo Maserati is looking for an experienced Internet Salesperson to join their growing Dealership. The role involves responding to Internet customer inquiries and maximizing profit potential on Internet sales while ensuring effective communication and customer satisfaction.

Automotive

Responsibilities

Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by email or in person

Has thorough knowledge of all dealership products and services

Satisfies the transportation needs of Internet-generated customers

Directs customers to product information resources, including those available on the Internet

Assists customers in selecting vehicles

Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction

Checks email frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention

Handles all Internet sales inquiries personally

Maintains an ongoing customer database to capture repeat business

Knows and understands the federal, state and local laws that govern retail automobile sales

Keeps abreast of new products, features, accessories etc., and their benefits to customers

Attends product and sales training as requested by sales manager

Schedules first service appointment

Attends sales meetings

Maintains professional appearance

Other tasks as assigned

Qualification

State Sales LicenseCustomer CommunicationProduct KnowledgeMathematical SkillsReasoning AbilityLanguage Skills

Required

Two, or more, years related experience and/or training; or equivalent combination of education and experience

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or employees of organization

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations

Ability to write reports, business correspondence and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals

Ability to compute rate, ratio and percent and to draw and interpret bar graphs

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume

Ability to apply concepts of basic algebra and geometry

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form

Ability to define problems, collect data, establish facts and draw valid conclusions

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

State Sales License

Valid Driver's License