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HumanSignal · 1 month ago

AI Trainer Onboarding and Support Specialist

Austin, Texas

Full-time

Onsite

Entry, Mid Level

$60K/yr - $80K/yr

2+ years exp

HumanSignal is building the platform that powers the creation, curation, and evaluation of high-quality data for AI. They are seeking an AI Trainer Onboarding and Support Specialist to be the first point of contact for AI trainers, helping them navigate their tasks and resolve issues. The role focuses on providing excellent support and fostering a supportive community for trainers.

Computer Software

H1B Sponsor Likely

Responsibilities

Respond to support tickets from AI trainers across multiple channels—email, chat, and internal platforms

Guide new trainers through onboarding: answering questions, troubleshooting setup issues, and helping them get started on their first tasks

Handle questions about payments, scheduling, task assignments, platform navigation, and general policies

Troubleshoot technical issues and escalate complex problems to the right teams

Create and maintain help documentation, FAQs, and onboarding materials based on common questions

Track support metrics and identify patterns that can improve the trainer experience

Work closely with operations and product teams to communicate trainer feedback and help improve our systems

Maintain a fixed schedule that may include night or weekend shifts to support trainers across time zones

Help build a welcoming, supportive community for our global network of AI trainers

Qualification

Customer support experienceOnboarding experienceTechnical troubleshootingHelp documentation creationTicketing systemsPatienceProfessionalismMultilingual capabilitiesCommunicationProblem-solving skillsAttention to detail

Required

2+ years of experience in customer support, onboarding, or community management roles

Genuine passion for helping people and solving their problems

Excellent written communication skills—you're clear, friendly, and empathetic

Strong problem-solving skills and the ability to think on your feet

Comfort with technology and the ability to learn new tools quickly

High attention to detail and organizational skills

Ability to work a fixed schedule, including potential night or weekend shifts

Experience working independently and managing your own workload

Patience and professionalism, even in challenging situations

Preferred

Experience supporting remote or distributed workforces

Familiarity with support ticketing systems (Zendesk, Intercom, etc.)

Background in data annotation, AI/ML, or tech platforms

Multilingual capabilities, especially Spanish, Portuguese, or other widely spoken languages

Experience creating help documentation or training materials

Interest in AI and machine learning

Company

HumanSignal

HumanSignal enables data science teams to build AI models with their company DNA.

Founded in 2019

San Francisco, California, US

51-200 employees

https://humansignal.com

H1B Sponsorship

HumanSignal has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1)