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KOHO · 3 months ago

Senior Manager, Payments Strategy & Operations

KOHO (CAN)

Full-time

Onsite

Senior Level

5+ years exp

KOHO is a financial services company on a mission to improve financial products for Canadians. They are seeking a Senior Manager for Payments Strategy & Operations to lead a team focused on optimizing money movement processes and enhancing payment operations through strategic planning and technical analysis.

FinanceFinancial ServicesFinTechMobile PaymentsPayments

Responsibilities

Own the “operating system” for the Payment Operations team - continuous intake and prioritization of initiatives from across the org, project planning and requirements gathering, sprint planning and delivery, and execution / automation of routine tasks

Put your fingerprints on every product - use your deep understanding of KOHO’s payments stack and business goals to design and operationalize all money movements, acting as the interface between Product, Tech, Risk, Finance, Data, etc

Own financial reconciliation function end-to-end - set strategy and standards for detection and mitigation, design workflows and tooling/automation

Drive continuous improvements and guide the evolution of KOHO payments stack - set and track KPI targets, do impact analysis and synthesize opportunities into an actionable engineering roadmap

Empower KOHO with payments data - develop and maintain standardized data models, reporting and analytical tools; stand up new data ingestion and publication pipelines

Qualification

Payments operations experienceFinancial reconciliationAPI-based systemsSQL proficiencyStakeholder managementPeople managementAnalytical problem-solvingProcess optimization

Required

5+ years payment operations experience in a high-tech environment; deep understanding of card and bank transaction lifecycles, financial reconciliation and authorization / settlement processes in modern API-based systems

Strong people manager, passion for coaching and developing the hard and soft skills necessary to deliver both operational and project work under shifting priorities

Tech-savvy and love working with engineering. Comfortable digging into API docs, architecture diagrams and system logs to diagnose issues and make clear asks

Highly analytical problem-solver with strong business acumen. Proficient pulling your own data with SQL, constructing forecasts and impact estimates, and making educated assumptions to enable trade-off and prioritization decisions

Excellent communication and stakeholder management at all levels, can synthesize complex topics to diverse stakeholders and bridge technical and business functions

Process optimization is second nature, obsessed with measurement and efficiency