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Greenway Automotive · 1 month ago

Greenway Kia Rivergate - Service Administrative Assistant

Madison, TN

Full-time

Onsite

New Grad, Entry Level

Greenway Kia Rivergate is a busy automotive service department looking for a Service Administrative Assistant. The role involves managing service and repair transactions, processing payments, and providing excellent customer service while performing various clerical tasks.

AutomotiveCustomer ServiceFinanceTransportation

Responsibilities

Receives and processes payments for products and services

Scanning repair orders, invoices, into the CDK document storage cabinet

Operates the complete POS system and other required software

Accepts responsibility and accountability for his or her money drawer

Keeping today’s business today using throughput thinking by keeping organized with processes set forth by the Service Manager

Coordinates questions and issues with the appropriate department personnel

Addresses customer concerns and issues or escalates them as needed

Assists the Service Department with customer follow up by calling customers inquiring about their current service visit

Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc

Ensures that all customer contact information is up-to-date and accurate

Performs other duties as assigned

Qualification

Customer servicePoint-of-sale processingAutomotive servicing knowledgeMath skillsBasic computer skillsMicrosoft Office skillsCommunication skillsProblem-solving skillsOrganization skills

Required

High school diploma or GED required

Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress

Point-of-sale (cash register) and credit or debit card processing skills

Strong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environment

Neat, clean, and professional appearance

Helpful attitude and friendly demeanor

Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment

Highly trustworthy and security conscious

Basic computer and Microsoft Office skills

Preferred

Previous retail and/or customer service experience

Knowledge of automotive servicing or repair

Company

Greenway Automotive

Greenway Automotive began with 1 Ford store in 1995, and has now grown to become the 5th Largest Privately Held Automotive Group in the US, and the 11th Largest Automotive Dealership Group Overall based on the 2017 Automotive News roundup of the Top 150 Dealership Groups in America.

Founded in 1995