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Toll Brothers · 9 hours ago

Sales Assistant

San Antonio, TX

Contract

Onsite

Entry Level

1+ years exp

Toll Brothers is an award-winning luxury home builder and Fortune 500 company. They are seeking a Sales Assistant to provide administrative support and enhance customer experience at their sales office in San Antonio, Texas.

ArchitectureConstructionConsultingReal Estate

Responsibilities

Provide administrative support for the sales team

Monitor community and model home appearance to achieve established company standards

Utilize core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc

Prepare paperwork and real estate related documents through the corporate workflow process such as exhibits, diagrams, endorsements, mortgage documentation, etc

Track and update community sales team reports, community dashboards, contact report tracking, scorecards and standards of excellence

Assist in facilitating mortgage process, which can include:

Ensure buyer makes application with TBI Mortgage and receives commitment letter

Work with customer’s lender to ensure loan is on track to settle, providing documentation, creating and providing comps to a lender’s appraiser

Responsible for stocking homeowner Tiffany closing gifts, model supplies, etc. for assigned community

Any other duties as assigned

Work with customers visiting the sales center

Demonstrate model home and present community/floorplan features to customers (not discussing pricing where licensing is a requirement)

Assist with scheduling post-sale contract appointments, facilitating the customer visitation process including scheduling, meeting, and welcoming customers who visit before and during their buying process

Support the weekly communication processes with post-sale customers when appropriate

Provide customers with relevant weekly updates on the status of their build including sending photos of the home under construction when appropriate

Qualification

Customer ServiceOrganizational SkillsMicrosoft OfficeCRM softwareBilingual proficiencyCollaborationCommunication

Required

High School Diploma or GED

1+ years of sales or administrative experience

Knowledge of Microsoft Office

Part-time and full-time options available; where needed weekend availability

Excellent planning, organization, communication, and administrative skills

Customer Service: positive demeanor to quickly build rapport and trust with customers, championing the Toll Brothers brand

Collaboration: ability to be a team player and work with internal partners (Online/Onsite Sales and Construction) across multiple departments to service the customer

Communication: when speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely with ease

Organizational Skills: technically savvy with organizational skills with strong focus on attention to detail