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JVS Boston · 6 hours ago

Senior Director of Business Services

Boston, MA

Full-time

Hybrid

Lead/Staff, Director/Executive

$90K/yr - $98K/yr

5+ years exp

JVS Boston is a non-profit agency focused on empowering individuals from diverse communities to find employment and build careers. The Senior Director of Business Services is responsible for driving the strategic vision and operational success of workforce development programs and employer partnerships, while ensuring the alignment of services with the needs of clients and employers.

Career PlanningSkill AssessmentVocational Education

Responsibilities

Define and drive the strategic vision, growth, and operational success across a portfolio of key workforce development programs and employer partnerships

Build relationships with and engage Boston-area partners in sustainable workforce development programs generating fee-for-service revenue streams and overseeing grant funded programming

Assess the workforce needs of employers and clients and provide the education and training programs that will allow clients to successfully advance their careers

Expand the scope of services JVS offers and achieve superior programmatic and financial outcomes

Define the multi-year strategic vision and roadmap for the Business Services portfolio, ensuring programs meet the evolving workforce needs of employers and clients

Generate strategic solutions in response to unforeseen circumstances and planned changes, setbacks, and challenges

Grow and expand the scope and impact of program services by developing new products and services based on partner and client feedback

Develop, contribute to, and oversee the development of major grant and employer proposals, contract budgets, and budget modifications to secure program funding and sustainability

Provide leadership and oversight to ensure the successful, full, and timely implementation of all contracts

Govern multiple employer-based ESOL and Digital Literacy programs and the key functions managed by the Senior Managers/Managers in Business Services & Hyde Park, ensuring seamless delivery, standardized processes, and alignment with contracted services

Analyze, evaluate, and report on program progress, successes, and challenges to JVS leadership, funders, evaluators, and other stakeholders

Closely monitor revenue and control budgetary expenses, taking necessary remedial action to ensure the fiscal health of the program portfolio

Work with finance team and employer partners to ensure timely invoicing on contracts

Hire, train, and supervise program leadership staff (including Program Managers and Senior Managers), modeling expected behaviors for JVS staff and clients

Lead the JVS leadership team in the Business Services area, providing direction in resolving issues in a professional and productive manner

Provide all supervisees with timely performance reviews and an annual written evaluation intended to grow their skills and careers

Cultivate, strengthen, and act as the primary contact for high-level relationships with key stakeholders (employers, partner organizations, funders)

Lead program planning meetings and team-based projects and provide additional support when needed during times of growth

Drive cross-departmental collaboration to build and implement processes to ensure agency performance goals are met

Assist other JVS departments when needed, especially around sharing instructors across divisions

Create a work environment where all staff and clients feel heard, can express ideas, learn, solve problems, and succeed

Perform other duties as requested

Qualification

Program leadershipContract managementGrant proposal writingAdult educationMicrosoft Office SuiteCultural competencyInterpersonal skillsCommunication skillsOrganizational skillsPresentation skillsFacilitation skills