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Elevate · 3 weeks ago

Collections Strategy Manager

Fort Worth, TX

Full-time

Hybrid

Senior Level

7+ years exp

Elevate is seeking a Collections Strategy Manager responsible for developing and optimizing collections strategies. This role involves managing delinquency portfolios, analyzing risk, and implementing targeted strategies to enhance collections performance.

CreditFinancial Services

Responsibilities

Design Collections Strategies: Develop and implement innovative collections strategies that support business objectives, balancing risk mitigation, recovery rates, and customer centricity

Account Segmentation: Segment delinquent accounts based on risk, customer profiles, and behavioral data, tailoring approaches for each segment to ensure optimal recovery

Treatment Path Definition: Define and maintain treatment paths for different account segments, mapping out contact schedules, messaging, and escalation protocols

Channel Optimization: Oversee the performance of collections channels—including phone, email, text, digital self-service, and third-party agencies—and implement enhancements to improve efficiency and effectiveness

Compliance Assurance: Ensure all collections activities, communications, and processes are fully compliant with applicable laws, regulations, and internal policies

Perform other duties or tasks as assigned

Data & Analytics Utilization: Use advanced analytics, reporting tools, and predictive models to inform strategy, monitor performance, and identify opportunities for improvement

Delinquency Pattern Analysis: Analyze portfolio trends, delinquency patterns, and behavioral triggers to anticipate risk and design proactive interventions

Collaboration & Communication: Work cross-functionally with Operations, Risk, Product, Legal, and Technology teams to embed collections strategies within the customer journey and align efforts with broader organizational goals

Continuous Improvement: Maintain a test-and-learn approach, regularly evaluating strategies and tactics for effectiveness and refining as needed

Qualification

Data analysisPredictive modelingCollections strategy designRegulatory complianceMulti-channel optimizationFlexibility/AdaptabilityMicrosoft OfficeCommunicationTeamworkOwnership

Required

7+ years of experience in credit risk, collections, strategy, analytics, or similar roles within the financial services industry

Strong understanding of regulatory and compliance requirements related to collections

Proficiency in data analysis, predictive modeling, and analytics tools (e.g., SQL, SAS, Python, R)

Experience designing and optimizing multi-channel collections strategies

Excellent analytical, problem-solving, and communication skills

Ability to work collaboratively across teams and influence stakeholders at all levels

Proven track record of driving measurable improvements in collections outcomes

Communication: Communicates clearly, in both verbal and written form

Ethics and Responsibility: Acts with dignity and respect, connecting with both internal and external partners

Flexibility/Adaptability: Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and customer experience

Ability to work extended hours/weekends as needed

Ownership: Achieves successful results by focusing on performance that enhances the customer experience

Teamwork: Builds effective working relationships and collaborates as a team player, using positive flow of communication when voicing concerns

Proficient in Microsoft Office Products (Outlook, Excel, Word)

Company

Elevate

Glassdoor3.5

Elevate, and the banks it supports, provide responsible, tech-enabled online credit solutions to consumers for immediate relief today and help them build a brighter financial future.

Founded in 2005

Fort Worth, Texas, USA

201-500 employees