Alcami Corporation · 1 day ago
Lab Informatics Specialist (NuGenesis LMS)
Wilmington, NC
Full-time
Onsite
Mid Level
4+ years expAlcami Corporation is a company that delivers reliable solutions for transformative medicines. The Lab Informatics Specialist will evaluate and improve the Waters NuGenesis system, analyze data, and implement effective solutions while collaborating with various departments to maintain data integrity.
Pharmaceuticals
Responsibilities
Perform data analysis to support requirements and initiatives
Utilize scripts or other advanced programming to explore data and support requests
Present data with concise recommendations for resolving simple and complex problems
Monitor system health and user adoption post-implementations
Understand adverse trends or unusual patterns
Evaluate new functionality, interfaces, and modules
Direct projects to gather requirements and develop solutions through configuration updates, interfaces, custom forms, or custom reports
Support system upgrades and patches, including impact assessments for customizations
Independently lead and/or manage medium to large projects and project teams
Participate in validation activities and provide subject matter expert support during change management processes
Configure NuGenesis SDMS, LMS, and ELN, manage installations, and integrate with lab instruments and chromatography data systems
Define roles, set access controls, and implement security measures to ensure regulatory compliance
Configure workflows, customize ELN templates, automate data capture, and establish retention policies
Configure APIs and middleware for seamless integration with LMS, SAP, and other enterprise systems
Serve as a liaison between end users, leaders, IT team, and vendor
Author operational and administrative procedures, instructions, and knowledge base articles to ensure effective systems operations
Support escalated help requests via ticket system in a courteous professional manner
Trouble-shoot and resolve technical challenges and unexpected behavior without relying heavily on the vendor
Triage and escalate problems when required
Provide exceptional customer service and follow up on incidents and issues when needed
Other duties as assigned
Qualification
Required
Bachelor's Degree in Computer Science or related field required, or equivalent experience
2+ years' experience supporting Waters NuGenesis LMS version 9, including ELN Smart Builder forms, JasperReports, and SDK
4+ years of experience in a GxP regulated setting
Extensive understanding of NuGenesis LMS configuration and logs
Proficiency in Smart Builder and JasperReports
Strong knowledge of SQL database management and scripting
Expertise in SQL, VBScript, PowerShell and XML, with additional knowledge of Python, C#/.NET, and JavaScript for automation, integration, and customization
Strong analytical and problem-solving skills with attention to detail and accuracy
Understanding of virtual clients such as VMware, Citrix, etc
Exceptional written and oral communication skills
Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Ability to learn quickly and provide end user support
Familiarity with software development lifecycle and GAMP 5 guidelines
Preferred
Experience using or supporting laboratory/scientific software systems and processes
Experience with RESTful/SOAP APIs and scripting for lab instrument connectivity
Company
Alcami Corporation
Alcami is a US-based contract development and manufacturing organization headquartered in NC with 45+ years of experience advancing pharmaceuticals and biologics from development to delivery.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase