Apply on Employer Site

QSIC · 1 month ago

Senior Platform Engineer - US Remote

United States

Full-time

Remote

Senior Level

$140K/yr - $230K/yr

QSIC is reinventing in-store audio by utilizing audio, intelligence, and creativity to enhance the shopping experience for retailers and brands. They are seeking a Senior Platform Engineer to manage their fleet of media players and smart speakers, collaborating with Engineering, Product, and Operations teams to improve deployment processes and troubleshoot network issues.

Artificial Intelligence (AI)Machine LearningRetail

Responsibilities

Collaborating with our Platform and Engineering teams to improve the build and deployment process for the software released to our fleet of RaspberryPi-based media players

Working with our Operations team to investigate network issues impacting our fleet, and addressing them with our customer’s Network Engineers

Building tools in Bash and Golang to help us quickly and efficiently manage the fleet. Depending on your skills, you may also contribute to the software on our devices, or our API

Refining our observability pipelines to ensure that monitors and dashboards correctly and efficiently support our teams and alert us to issues

Investigating hardware and software issues across different customers, building tools to identify and remedy them at scale, and feeding others into our Product and Engineering roadmap for future development

Helping to refine Ops and Engineering processes and communication

Support our Operations team with deep technical troubleshooting and expertise, collaborating with customer IT/Network stakeholders as required

Investigate and collaborate on technical & configuration issues on customer networks such as firewall configurations, routing and DNS

Contribute to the design and implementation of fleet management tools used to build and deploy our software across our fleet, including observability and alerting tools

Be a subject matter expert to help design systems which deliver a high quality in store experience, while allowing engineers to work in a fast, safe environment

Participate in discussions with QSIC teams to ensure that our entire product is designed to take into account the complexity of the in store environment when managing a fleet of distributed devices at scale

Stay updated on industry trends, market dynamics, and best practices in engineering

Continuously seek opportunities for team process improvement and innovation

Qualification

Software EngineeringNetwork EngineeringDevOpsIOT devicesLinux fundamentalsTCP/IP NetworkingBash scriptingGolangPythonCI/CD pipelinesAWS servicesObservability toolsInfrastructure-as-CodeStakeholder managementProcess improvementCross-functional collaboration

Required

Experience in Software Engineering, Network Engineering, DevOps or System Administration

Experience working with IOT devices

Worked in or alongside Operations, DevOps, or Technical Support teams

Experience in software development, such as web or mobile application development, as distinct from infrastructure scripting or automation

Technical fluency in Linux fundamentals, including managing services and using key command line tools

Technical fluency in TCP/IP Networking fundamentals, including familiarity with hardware and configuration, and what to expect from enterprise networks

Technical fluency in command line diagnostics and low level system and networking tools such as tcpdump and arp

Technical fluency in basic shell scripting with Bash or similar

Technical fluency in Golang and/or Python

Technical fluency in managing CI/CD pipelines, ideally with Buildkite and/or Github Actions

Technical fluency in familiarity with AWS, in particular services such as S3, Route53, and Cloudfront

Experience with observability and monitoring tools - we use Datadog, but you may be familiar with another similar tool

Experience with Infrastructure-as-Code tools - we use Terraform, but you may be familiar with something similar

Experience collaborating with cross-functional teams and enterprise customers

Demonstrated ability to work with technical and non-technical stakeholders to translate and build alignment

A high level of autonomy and self-reliance, able to manage multiple streams of work

Experience working effectively with stakeholders in a remote-first organisation that crosses timezones and cultures

Preferred

Have experience with system administration or network engineering roles. You may have a networking vendor certification or similar (CCNA/CCNP, AWS, etc)

Have worked on physical hardware deployed on-prem or within data centres

Have worked on technical account management teams, such as Solutions, Technical Sales, or similar teams

Have worked on high-throughput or complex data applications such as video or voice

Have worked on hardware projects, such as electronics or embedded systems

Have a strong interest in music!