Panasonic Energy Corporation of North America · 2 months ago
Customer Account Representative
Bothell, Washington
Full-time
Hybrid
Mid Level
$22.12/hr - $37.02/hr
4+ years expPanasonic Energy Corporation of North America is a leader in delivering inflight entertainment technology. The Customer Account Representative will be the primary contact for customer accounts, responsible for processing purchase orders and coordinating order fulfillment to ensure timely delivery and compliance with company standards.
Information Technology & Services
Responsibilities
Receive, review and process customer purchase orders via manual entry into PAC ERP system, EDI transmissions, and/or customer-owned systems/ supplier portals
Process and handle AOG (Aircraft On Ground) customer purchase orders and track to delivery
Communicate and distribute reports and trend analysis for order and delivery status to internal/external customers as required
Maintain all relative order transaction data in PAC's system of record per SOX and internal compliance requirements
Analyze and resolve customer account discrepancies working with customers and accounting
Coordinate product deliveries with Customs group and third-party suppliers to ensure on-time delivery of customer orders per PAC commitment dates
Ensure that all FAA/Conformity requirements are adhered to, pursuant to customer and PAC Quality requirements
Actively monitor and analyze supply/ demand schedules to ensure company sales commitments are supported, as well as maintain a sustained scheduling accuracy of 95% or greater
Troubleshoot and resolve all backorder and backlog orders to closure to ensure order fulfillment within OTD established tolerances
Facilitate flow of orders and product expedites through PAC's Supply Chain, in order to meet customer and field requirements
Responsible for demand planning activities including Oracle report output and communication with groups regarding product quantity to ship
Communicates material requirements to PAC Planning and Distribution Center groups to ensure a sustaining inventory level in order to support internal/external customer deliveries
Identify, negotiate, and resolve conflicts between the stakeholders (PMO, Sales Forecasting, Inventory Management) with respect to the Master Planning/Scheduling process to meet internal/external deadlines
Communicate, manage and prioritize significant shifts in demand to the Supply Chain to meet delivery commitments
Continuously audit and maintain Customer Profile, Freight Directives and ensure Commercial Terms called out on open orders are 100% accurate, to avoid impacts on deliveries and collections
Ensure that incoming customer purchase orders for hardware/software deliverables encapsulate all required Terms and Conditions for order processing
Manage 'Holds Clearing' of customer purchase orders to ensure there is no impact to hw/sw deliverables and on-time delivery trends
Communicate hardware/software delivery schedules to PAC DC's (Distribution Centers) according to delivery schedules and customer freight directives
Track and issue customer incentives, credits and, concessions as required by contract
Apply customer specific price lists to orders in conjunction with Finance and Marketing groups during the demand scheduling process to ensure customer billing accuracy
Provide Finance support with AR collections by taking the applicable actions to ensure the customer's account status is at acceptable levels and meets contract requirements
Troubleshoot/follow-up on product rejections by customer, product conformity problems, incorrect shipments, Proof-of-Delivery, and QA documentation and take appropriate action to clear in order to mitigate collection road blocks
Key Performance Indicator (KPI) reporting to Management team; Holds Clearing, Scheduling Management, Past Due Lines, etc
Weekly account(s) status reporting to Management and Program Management Organization
Attend and facilitate Supply Chain meetings as required and report out health of program, statuses, and/or issues. Establish corrective action/recovery plan for compromised accounts
Qualification
Required
High School Diploma or equivalent
Minimum 4 years' work experience in a customer service and supply chain environment
Good understanding of the full Just-In-Time (JIT) supply chain process
Possess excellent communication skills and is able to interact with a diverse multi-level organization and global customer base
Outgoing, self motivated, well organized and detailed oriented
Creative problem solver and able to resolve conflicts and filter conflicting agendas to determine path forward
Intermediate working knowledge of computers and the use of software packages (Windows, Excel, Word, and PowerPoint) with emphasis on Excel and Access
Ability to work independently and make decisions as required with minimum supervision
Ability to understand and interpret technical and contractual language
Ability to travel to customer sites and represent PAC in a professional manner
Ability to mentor other employees and a demonstrated desire to accept new projects and challenges in support of company goals
Works on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions
Ability for up to 5% travel domestic and internationally required
Must be able to sit for extended periods of time working at PC using repetitive motion in the operation of a mouse and keyboard
Preferred
Minimum 2 years' work experience in aircraft or electronics industry highly desired
In-flight entertainment experience highly desired
Oracle or ERP system experience highly desired
Benefits
Paid time off: Exempt Salaried employees receive flexible paid time off. This means that there is no fixed number, range, or limit to the amount of Personal and Vacation Days that may be taken for exempt employees. Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked.
Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP.
401K with 50% match on up to 8% contribution, full vested from day 1.
Washington residents only are eligible for: Washington’s Family and Medical Leave program and Washington’s Paid Sick Leave program.
Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program.
Company
Panasonic Energy Corporation of North America
Panasonic Energy Corporation of North America (PECNA) is a large-scale, advanced battery manufacturer, operating in Sparks, Nevada and De Soto, Kansas, known for its quality of life and expansive outdoor adventures.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Justin Herman
VP & Chief Information Officer
Brooke Langhans
HPC Partner
Company data provided by crunchbase