Greenscape Land Design Inc. · 2 months ago
Landscape Maintenance Account Manager
Taunton, MA
Full-time
Onsite
Mid, Senior Level
$80K/yr - $80K/yr
3+ years expGreenscape Land Design, Inc. is a full service, award winning development and management company with a commitment to quality and safety. They are seeking a Landscape Maintenance Account Manager to serve as the primary contact for customers, oversee maintenance accounts, and lead field crews to ensure high standards of service and satisfaction.
Environmental ConsultingEnvironmental EngineeringLandscaping
Responsibilities
Serve as our clients’ primary contact to ensure customer satisfaction and outstanding quality of work
Conduct client meetings and site walk-throughs, upselling present opportunities for enhancements and ensure landscape maintenance operations meet quality and safety standards
Oversee a portfolio of maintenance accounts
Direct activities on the job site including, but not limited to coordinating workflow, hands on work, and operating a variety of equipment
Work closely with all field employees to train and grow them individually and as a team
Manage, maintain, and teach design intent of property
Oversee and direct 3-4 crews, for a total of approximately 12-15 team members
Schedule work
Execute Spring and Fall cleanups
Pruning
Recruit, develop and retain strong crew leaders/members with a heavy emphasis on seasonal staffing
Provide effective leadership to properly motivate employees and promote a strong company culture
Consistently deliver excellent customer service and conflict resolution
Ensure that accurate daily crew schedules are maintained
Approve time sheets, track employee attendance, and report hours worked in a timely manner
Meet short and long-term sales goals through out-of-contract enhancement opportunities
Manage and update sales pipeline and obtain proper approval prior to performing any out-of-contract work
Assist in training, managing, and motivating maintenance crew teams
Assist management with managing labor hours and quality work
Work to address and resolve client issues by evaluating concerns and developing solutions
Follow proper corporate procedures to ensure timely billing of completed jobs
Qualification
Required
3-5 years of landscape maintenance account management experience and the ability to deliver on-point customer solutions
Familiarity with CRM program, maintenance estimating and pricing, along with an adaptable nature in an ever-changing environment, relationship building talent and a sales focus
Strong plant identification and turf knowledge
Experienced use in Microsoft Office and the ability to learn industry programs quickly
Valid driver's license
Ability to work flexible hours during snow season
Highly motivated, self-driven individual who is detail oriented
Excellent verbal and written communication skills
Time management skills
Ability to prioritize and multitask
Clean and professional appearance
Punctual and dependable
Preferred
3 years' experience managing crews preferred
Prior experience in the landscape industry and local market is preferred
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Company
Greenscape Land Design Inc.
Greenscape is a full service, award winning landscape design, development, snow and maintenance company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Joe Ciffolillo
Founder & President
Recent News
Morningstar.com
2025-09-09
Company data provided by crunchbase