Product Support Representative III jobs in United States
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FIS · 19 hours ago

Product Support Representative III

positionJacksonville, FL
timeFull-time
remoteOnsite
seniorityMid Level

FIS is a leading company in the finance sector, focused on delivering innovative solutions for payments, banking, and investment. The Product Support Representative III will administer product requirements, respond to client inquiries, troubleshoot issues, and provide in-depth support for FIS software products.

BankingFinancial ServicesFinTechPayments
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H1B Sponsor Likelynote

Responsibilities

Responding to client tickets via email and ticketing system
Handle customer inquiries and resolving support issues
Troubleshooting technical and functional issues
Reviewing application logs and debugging issues
Reading and interpreting Python code to assist in issue resolution
Replicating client-reported issues in a mirrored environment
Collaborating with internal teams
Providing in-depth product support and documenting recurring technical issues

Qualification

Background in financeAnalytical skillsProblem-solving skillsPythonClient-facing support experienceCommunication skillsWork independently

Required

Background in finance, trading, or securities
Strong analytical and problem-solving skills
Ability to work independently and manage multiple tasks
Excellent communication skills, both written and verbal

Preferred

Familiarity with Python (bonus)
Prior experience in a client-facing support role preferred

Benefits

Opportunities to innovate in fintech
Tools for personal and professional growth
Inclusive and diverse work environment
Resources to invest in your community
Competitive salary and benefits

Company

FIS

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Glassdoor3.7
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FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
dateFounded in 1968
location
Jacksonville, Florida, USA
people-size10001+ employees
web-link
http://www.fisglobal.com

H1B Sponsorship

FIS has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)

Funding

Current Stage
Public Company
Total Funding
$10.5B
Key Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity

Leadership Team

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Douglas McAllister
CEO | FIS Automotive Market Partner
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Stephanie Ferris
CEO and President
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Recent News

Investing.com
Adyen, Jack Henry upgraded as fintech reset opens room for selective winners
2026-01-09
Finovate
Partnership with FIS Brings UK Paytech Modulr to the US
2026-01-09
PYMNTS.com
Modulr Teams With FIS to Boost Real-Time Payments in US
2026-01-08
Company data provided by crunchbase